Mobile Service Advisor

Mobile Service Advisor

Haselwood Auto Group is the largest auto group in the Kitsap Peninsula, and we are excited to expand our service offerings through GM's Mobile Service+ program. This innovative door-to-door service brings dealership-quality maintenance and repair services directly to customers at their home, workplace, or other convenient locations. Supported by GM and delivered by trained dealership professionals, Mobile Service+ provides the convenience customers demand while maintaining the expert service they expect from our dealerships.

The Mobile Service Advisor serves as the primary point of contact for customers utilizing our Mobile Service+ program. This position is responsible for coordinating service appointments, consulting with customers regarding maintenance and repair needs, preparing accurate estimates, obtaining approvals, and ensuring clear communication throughout the service process. The Mobile Service Advisor works closely with mobile technicians, parts departments, and service teams to ensure a seamless and convenient experience for every customer.

Responsibilities include maintaining service schedules, documenting repair orders, providing service updates, and reviewing completed work and charges with customers. Requirements High School diploma or equivalent. One (1) year of automotive service advising, automotive sales, or related customer service experience preferred. Automotive Service Excellence (ASE) certifications preferred. Strong customer service, communication, and sales skills. Ability to consistently meet or exceed performance goals.

Valid, unrestricted driver's license with a clean driving record for at least three (3) years. Ability to work independently and manage customer relationships effectively.

We offer an extremely competitive pay plan that rewards experience, performance, and customer satisfaction. This position provides excellent growth opportunities, ongoing training, and the opportunity to be part of an innovative service program that is transforming the customer experience. Successful candidates must pass a background check, drug screening, and motor vehicle records check prior to employment. Benefits Commission based pay plan $45,000 - $80,000 Weekly pay 401K with employer match up to 50% of 5% Medical, Dental, Life & Vision Insurance starting first of the month after hire!

Paid Vacation after 3 months of employment Sick Leave that is accrued at the rate of 1 hour per 40 hours worked Employee Wellness Program Employee Assistance Program for all employees Employee Vehicle Purchase Program Employee Discount Employee Referral Program In accordance with RCW 49.44.240 this position is identified as Safety Sensitive and is subject to pre-employment drug screening including cannabis.