Public Safety Telecommunicator LATERAL

Job Overview

Have you ever considered a career in public safety? Kitsap 911 in beautiful Bremerton, WA is searching for Public Safety Telecommunicator Trainees. This position is the first step to becoming a 911 Dispatcher. Our high‑performing agency offers employees continued learning opportunities and clear career advancement paths. Kitsap 911 is an award‑winning emergency dispatch center, providing exceptional public safety emergency communications services every day to our community.

• Paid Vacation (80 Hours) and Sick Leave (96 Hours)
• Free Medical, Vision, and Dental Coverage for employees and dependents
• Guaranteed Time Off
• PSERS State Retirement Plan
• Competitive salary and additional benefits

Kitsap 911 is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, age, honorably discharged veteran, veteran status, HIV status, the presence of any sensory, mental or physical disability, or the use of a trained guide or service animal. Persons requiring reasonable accommodation in the application process may contact Human Resources at 360‑307‑5821.

This role is responsible for learning and executing telecommunications work at Kitsap 911. Trainees learn to handle E9‑1‑1 telephone and radio calls, coordinate with emergency service agencies, and support the dispatch floor.

• Study the Standard Operations Procedures (S.O.P.) and appropriate manuals to acquire thorough knowledge of Kitsap 911 operations and procedures.
• Communicate effectively in person, over the phone, and in writing; focus on the emergency at hand despite distractions and interruptions.
• Quickly make accurate decisions affecting life and/or property.
• Run license plate numbers and names as requested by officers.
• Understand and follow verbal and written instructions.
• Learn to answer and respond to E9‑1‑1 phone lines, numerous other phone lines, text messages, and routine events; obtain information for and assign priorities to calls for service; refer calls to the proper authority.
• Listen effectively, distinguish voices and other sounds through a computer‑aided dispatch system headset, and respond verbally in a clear concise manner.
• Learn to operate the computer aided dispatch system (CAD).
• Maintain familiarity with major roads, streets, hospitals, schools, churches, buildings and other landmarks in Kitsap County.
• Operate Law Enforcement and Fire consoles, monitor, dispatch, and maintain location and status on all in‑service and on‑call law enforcement, fire, medical personnel and equipment; handle off‑duty call‑up and multiple responses.
• Respond to telephone requests and relay information between various public agencies using equipment such as the WACIC/NCIC system.
• Answer all law enforcement officers' radio requests for warrants, vehicles, driver and records check information.
• Record information and maintain required logs, event cards, and other forms during periods of computer‑aided dispatch down time.
• Assign emergency response priority by determining whether immediate response could save lives or prevent crimes; route calls for assistance to the correct dispatcher or appropriate agency; communicate with emergency agencies.
• Operate emergency TDD for hearing‑impaired callers.
• Appear promptly for work as scheduled.
• Develop effective working relationships with peers, other staff, and user agencies.
• Be organized, proficient at multi‑tasking, and handle work assignments effectively and accurately despite interruptions and or short timelines or deadlines.
• Work a variety of rotating shifts, including day, swing, graveyard and other variations that include irregular hours, weekends, holidays, and mandatory overtime.

• Minimum qualifications:
  
  successful completion of a thorough background investigation, including reference checks, criminal history, driving history, drug screening, and other categories.
• Disqualifying criminal convictions: felony conviction; misdemeanor convictions involving firearms, violent crimes, sex offenses, or fraud if over the age of 21; other misdemeanors…