Customer Service Representative, HVAC

Phone Customer Care Representative

Join Dana’s Heating & Cooling Team

A Family owned and operated HVAC Company with full Service and Install Departments.

If you enjoy helping others and a fast-paced environment, you might be a fit for Dana’s Heating's Customer Service Team. Taking a high volume of inbound calls, you’ll support our customers by servicing their unique needs while also offering additional products and services. Successful candidates have customer service experience, can multitask, and be able to navigate through multiple computer programs. Dana’s Heating will provide paid on the job training along with continued coaching, so you will feel confident serving our customers.

Location Dana’s Heating – 2181 Chico Way, Bremerton, WA. 8312

• With starting pay of $18 per hour and up – Growth in pay is determined by providing excellent customer service, learning, growing in skill level, and having a can-do attitude.

• Answering high volume inbound calls from customers regarding inquiries or scheduling appointments. Prioritize calls accordingly.
• Enter, review, and update Customer accounts.
• Routing Customer calls to appropriate departments
• Understand the skill level of the technicians, evaluate the needs of the customer and be able to match the right technician to every job for maximum results.
• Understand and use our dispatching software.
• Respond to customer requests.
• Support customer inquiries and needs by answering questions regarding services provided, rates, billing questions, and some general HVAC information.
• Contact customers throughout the day to schedule appointments and/or confirm appointments.
• Additional duties as assigned.

• Answer phones in a polite and timely manner.
• Must enjoy talking to people on the phone and communicate well.
• Have basic knowledge of keyboarding computer skills.
• Demonstrated patience, empathy, and strong time management and organizational skills.
• Motivated to work independently and multi-task.
• Be professional and establish customer rapport, encouraging repeat business.
• Ability to handle stressful situations appropriately.
• Evenings and Weekends as needed (On Call Rotation).
• Positive Attitude, team player.

Dana's Heating, office staff benefit package including:

• Competitive wage.
• Employee Medical, Dental, and Vision plan with Company paid premiums.
• Paid Vacation after 1 year employment.
• New Year’s Day, Memorial Day, The Fourth of July, Labor Day, Thanksgiving, and Christmas are Paid Holidays After 90 Days of Employment.
• Aflac Insurance Offered for Added Health Protection.

As a Customer Service Representative, you will play a crucial role in ensuring our customers receive top-notch support and assistance.

Join our great team of co-workers in an excellent working environment!

Equal Opportunity Employer.