Sr. Learning & Development Manager

Description About Us

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence.

Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.

At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.

About the Role

Kitsap Credit Union is searching for a Sr. Learning & Development Manager to work hybrid out of our corporate Bremerton office. The Sr. Learning & Development Manager (Sr. L&D Manager) is a key enterprise educator responsible for designing, developing, and delivering high-impact leadership, professional development, and enterprise-wide learning programs. This role blends deep instructional design expertise, advanced facilitation skills, leadership development experience, and strong program management.

The Sr. L&D Manager partners closely with leaders across Retail, Back Office, and Human Resources to ensure learning initiatives strengthen organizational capability, support career progression, and align with Kitsap Credit Union's strategic goals. This role also supports the Manager, Instructional Designer, Organizational Learning Specialists, and L&D Operations Specialist through mentorship, collaboration, and subject-matter leadership.

This position plays a critical role in delivering executive and manager-level training, enhancing leadership readiness across the organization, and ensuring L&D programs drive measurable business outcomes.

Quick Facts

Reports to:

Director, Learning & Development

Employment Type:

Full-time, salary, exempt, hybrid

Salary Range: $ up to $130,000 depending on experience

Bonus Target: 10% potential incentive of base pay

Working Hours:

Monday - Friday 9AM - 5PM

Grade: 13BC

Industry: Banking

Principal Accountabilities

1. Leadership & Professional Development Programs

* Design, develop, and deliver leadership development programs for supervisors, managers, and high-potential employees.

* Create and facilitate workshops on coaching, communication, performance management, change readiness, and leadership behaviors.

* Partner with the Director, L&D to align leadership offerings with strategic priorities and talent development models.

* Coach leaders on effective learning application, reinforcement strategies, and ongoing skill development.

2. Instructional Design & Program Development

* Develop instructor-led, virtual instructor-led, and blended learning experiences aligned with adult learning principles and modern training methods.

* Collaborate with the Instructional Designer to ensure brand consistency, strong learning architecture, and effective evaluation practices.

* Produce high-quality learning assets including guides, QRGs, videos, microlearning, job aids, eLearning modules, and communication materials.

* Serve as a senior design resource for complex, enterprise-level learning initiatives.

3. Facilitation & Delivery Excellence

* Facilitate high-impact in-person and virtual training sessions for leaders and employees across the organization.

* Model best-in-class facilitation for the broader L&D team.

* Support major enterprise initiatives, including change management, cultural programs, DEI training, and organizational rollouts.

4. Strategic Consulting & Stakeholder Engagement

* Conduct needs assessments to identify organizational skill gaps and recommend training solutions.

* Collaborate with business leaders and SMEs across multiple departments to align content with operational realities and performance expectations.

* Advise leaders on learning strategies that support organizational performance, succession readiness, and employee growth.

5. Program Evaluation & Measurement

* Use Kirkpatrick Levels 1-4 to measure program effectiveness and adjust learning experiences based on results.

* Analyze learning data, engagement metrics, and participant feedback to drive continuous program improvement.

* Partner with L&D Operations on dashboards, reporting, and tracking of leadership development initiatives.

6. Coaching, Mentoring, & Team Enablement

* Provide…