Analyst, Security Operations and Analytics

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting‑edge products and services to life for millions of customers every day.

If you share in our passion for teamwork, our vision to revolutionise industries and our goal to lead the future in media and technology, we want you to fast‑forward your career at Comcast.

The Analyst, Security Operations & Analytics is responsible for analysing, evaluating, and translating enterprise security operations data into actionable intelligence that drives decision‑making, goal setting, and risk reduction across Comcast. This role builds and maintains advanced reporting dashboards and analytical frameworks that deliver insights and visibility into investigations, incident response, physical security assessments and security programme awareness. This role partners closely with Security Operations leadership to align performance metrics with enterprise priorities and operational goals, and strategic objectives.

The position also supports the development and administration of collaboration and reporting platforms to ensure secure, efficient information sharing across security functions.

The role serves as a trusted advisor to leadership by providing data‑driven insights, quantitative analysis, and recommendations that enhance operational effectiveness, support enterprise‑wide security services, and enable scalable, intelligence‑led security operations.

• Design, build, and maintain dashboards and reports that provide real‑time and historical visibility across investigations, incident response, physical security assessments, and training programmes.
• Develop and deliver weekly, monthly, and annual security operations reports covering investigations, incident response, physical security assessments, and security awareness training.
• Create executive‑level dashboards and performance scorecards that support operational decision‑making, strategic planning, and goal setting.
• Map security performance metrics to enterprise risk priorities, operational plans, and tactical initiatives.
• Translate complex security data into intuitive visualisations tailored to executive, operational, and business audiences.
• Establish standardised KPIs and metrics frameworks to measure performance and maturity across security functions.
• Provide forward‑looking analysis to identify trends, emerging risks, capacity gaps, and improvement opportunities.
• Conduct post‑incident, post‑investigation, and post‑assessment analysis to measure outcomes, effectiveness, and lessons learned.

• Analyse investigative caseloads, clearance rates, cycle times, and outcomes to support resource allocation and operational optimisation.
• Support incident response operations by tracking response metrics (e.g. MTTD, MTTR, escalation patterns, resolution timelines, and business impact).
• Develop analytical frameworks and reporting to support physical security assessments, mitigation tracking, and risk scoring.
• Consolidate data across investigative, response, and assessment activities to provide a holistic view of enterprise security operations.

• Manage collaboration, reporting, and workflow platforms (e.g. SharePoint, Teams, case management tools, Confluence, Smartsheet) to support Security Operations.
• Organise and govern documentation, reports, and intelligence products, ensuring accuracy, version control, and appropriate access.
• Partner with IT and business stakeholders to enhance system functionality, data pipelines, automation opportunities, and user experience.
• Build and maintain modern, interactive dashboards using approved business intelligence and…