IT Customer Support – Entry

Description

IT Customer Support - Entry

Salary: $61,152 - $82,272
* annually

Classification:
Classified Staff

Olympic College is seeking to hire a full-time classified Customer Support Entry-level. This position will perform entry-level information technology helpdesk support. Coordinate, maintain, and provide support for desktops and other information technology equipment. Incumbents at this level have a working knowledge of computer systems and can complete routine tasks without help.

• Reviews End User License Agreements and Master Service Agreements (EULAs and MSAs), as well as contract terms; advises stakeholders on compliance risks and timelines.
• Analyzes contracts and provides recommendations regarding legal terms, vendor responsibilities, and data security and compliance.
• Establish communication channels with vendors to address warranty issues, service contracts, and troubleshooting requirements.
• Deliver or provide support in training student technicians on protocols and procedures suitable for IT-related scenarios.
• Support and install new POS (Point of Sale) devices.
• Effectively identify which tasks are appropriate for student employees and elevate to other IT personnel, which include the Help Desk Supervisor, IT Shop employees, Director, CIO, etc.
• Effectively support and understand college technologies such as Deep freeze console, SCCM, Pharos, and software such as MS O365, MS Hyper‑V, and ticketing systems such as Top Desk.
• Keep abreast of emerging technologies and software applications to provide better support to end‑users.
• Install, set up, configure, and troubleshoot computer‑related software and hardware issues in classroom, lab, and office environments.
• Ensure effective communication with the team regarding appointments or critical tasks that require immediate attention.
• Administers the institution’s student laptop checkout program, including tracking usage, managing returns, and communicating with users.
• Assignment of employee mobile devices in alignment with device policies and service standards.
• Maintains accurate records and implements processes to track and manage physical assets efficiently.

• High School Diploma or equivalent.
• 2 years of documented experience in information technology‑related activities, such as installing workstations, providing technical support for software, or installing and maintaining PC hardware, servers, and networks.

• Two‑year computer‑related degree or higher in computer science, computer information systems, technical communication, engineering, and other related fields from an accredited college or university.
• Three years of documented technical experience.
• Two years supporting an organization with over 100 PCs.
• Thorough knowledge of Microsoft software and operating systems.
• Thorough knowledge of PC hardware, maintenance, and repair.
• Intermediate knowledge of networks, servers, and other technology equipment.
• MCP and/or A+ certification.

Please note that we are unable to sponsor visas for this position. Only candidates who are currently authorized to work in the United States will be considered.

This is a full‑time classified position scheduled to work 40 hours a week, with a salary range of $61,152 - $82,272
* annually. All classified positions will start their salary at Step

A. When you have completed six months of probation, you will receive a 5 percent pay increase. A collective bargaining agreement exists, and this position is covered by the Washington Public Employees Association (WPEA) Union. Classified positions qualify for the following benefits:
Medical/vision, dental, long‑term disability, life insurance, and accidental dismemberment, Flexible Spending Arrangement, Dependent Care Assistance Program, Wellness Programs, Department of Retirement Systems Plan 2 or Plan 3, Deferred Compensation Program (DRS) retirement savings plan; TIAA supplemental retirement savings plan, Aflac, 11 paid holidays, leave – vacation/sick/personal holiday/personal leave, auto/home insurance, space available tuition waiver, Employee Assistance Program (EAP), fitness center,…