Private Branch Exchange; PBX Technician

Private Branch Exchange (PBX) Technician (PSTS-)

Bowhead seeks a Private Branch Exchange (PBX) Technician to provide Base Telecom Support at the Puget Sound, WA. The Private Branch Exchange (PBX) Technician effort will provide telecommunications operations and maintenance (O&M). This position will require both in office and in-field experience and duties.

ON job and verification training is offered for all full time Bowhead employees after 30 days of employment.

• Operate and maintain government-owned telephony switches (PBX), including Avaya Systems CM4.0
• Troubleshooting and repair of switch issues
• Software updates and patching
• Installation and configuration of switch hardware
• Daily operation monitoring
• Support for voicemail systems and IPE (Remote Intelligent Peripheral Equipment)
• Utilize company vehicle to travel to remote locations weekly
• Ensure switch systems remain fully operational and compliant with DoD/Navy standards
• Other duties as assigned

• Associate's degree or higher in IT or Cybersecurity (preferred)
• High school diploma or equivalent required

• 2 years of relevant experience required; 5 years preferred
• Prior experience within DoD networks highly preferred
• Required skills or certifications:
  • IAT Level II (per DoD 8570.01-M)
  • COMPTIA Security+ (Certification reimbursement will be offered after 30 days of employment)
• Preferred skills or certifications:
  • Avaya Certified Support Specialist (ACSS) or equivalent
  • Nortel Meridian System Administration or equivalent
  • Cisco Certified Network Associate (CCNA)
  • Red Hat Certified System Administrator (RHCSA)
  • Microsoft Certified Solutions Associate (MCSA) or equivalent
  • Key System experience:
    Mitel, Panasonic, NEC
  • Intermediate to advanced level skills in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Ability to communicate effectively with all levels of employees and outside contacts

$36.44/hr - $45.00/hr based on interview and experience.

• Must be able to lift up to 50 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

Must be able to obtain and maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.