Maintenance Supervisor

Position: Maintenance Supervisor

Department: Operations

Reports to:
Community Director and/or Regional Maintenance Manager

FLSA Status: Non - Exempt

Introduction to the Company:

New Standard Equities is a leading vertically integrated real estate investment management firm that specializes in the acquisition and operation of multifamily properties located throughout the Western U.S. New Standard Equities is guided by a set of principles that govern how we conduct ourselves in every aspect of the business to ensure we meet our objective of providing an ideal living experience for our residents that is “Just Right” Living.

We are a company of self-starters who strive towards delivering on our mission of providing “Just Right” Living for the individuals and families that choose to call our properties home. To achieve our objective of providing “Just Right” Living, we perform at every level of the organization with integrity and are driven toward continuous learning and improvement on the job, to deliver on our promise of “Excellence at Every Level” of the organization.

We are motivated to solve problems creatively in our approach and think out of the box to deliver exceptional results. We value collaboration and view teamwork as vital to the success of the organization by building genuine relationships with co-workers and residents through effective communication and follow through. We are customer service focused by demonstrating care as an organization and at every level and in every position.

Skills and mindset essential for success:

• Customer-service focus
• Effective communication and follow through
• Self-starter
• Motivation to solve problems creatively
• Builds genuine relationships with co-workers and residents
• Driven toward continuous learning and improvement on the job

SUMMARY:

The Maintenance Supervisor oversees all maintenance operations, including goal setting, organization of activities, meeting objectives, and ensuring services meet established standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Anticipates needs and establish priorities and courses of action to meet objectives each day.
• Assists in executing/adhering to property budget for maintenance related categories.
• Maintains work areas and systems in a neat, orderly condition to ensure smooth operations.
• Monitors results of delegated assignments.
• Adheres to established policies and procedures, paying special attention to safety regulations.
• Performs on-call responsibilities in accordance with established schedule.
• Works with city inspectors for inspections and identifies non-compliance items.
• Inspects new vacancies to determine necessary work to prepare for rental.
• Responsible for unit turns, move outs and apartment inspections.
• Supervises workers in field and ensures timely completion of jobs.
• Approves necessary adjustments for assigned jobs.
• Inspects properties for safety, health, and fire hazard issues.
• Takes emergency calls and coordinates requested work.
• Assists Community Directors with requests of maintenance work by residents.
• Develops and maintains an effective organization through the selection, training, compensation, motivation, termination, and review of all personnel.
• Develops and maintains a program for sound employee relations at all levels of the company.
• Provides guidance and direction to maintenance employees to assist in their professional development.
• Delegates and coordinates work orders and instructions to maintenance workers in a timely manner.
• Maintains inventory of equipment and supplies.
• Resolves problems and discrepancies with jobs and/or interacts with workers to amend the issue.
• Contacts other vendors for problems that…