Director of Center

Director of Welcome Center

Department: Student Services

Reports To: Associate VP of Student Services

Salary range: $81,127 - $91,268 annually

Priority consideration to the candidates who applied before 11:59pm on February 22nd, 2026.

Olympic College is currently recruiting for a Director of Welcome Center. This position provides leadership, planning, and operational oversight for front-line customer service functions, including registration, records, financial aid, admissions, and student accounts. This position directs the daily operations of the Olympic College Welcome Center and plays a key role in advancing the College’s strategic enrollment management goals.

Working under general direction, the Director is responsible for developing and coordinating a comprehensive, student-centered customer service model with a strong emphasis on supporting students in navigating and accessing educational resources. The Director works closely with prospective students, current students, and community members to facilitate processes related to admissions, registration, records, financial aid, and student accounts.

In collaboration with campus partners, the Director also ensures that students are connected to a network of supportive individuals and offices, helping to guide their successful transition into and through the college environment.

Facilitatedaily operations of the Welcome Center and Virtual Office to ensure alignment with institutional enrollment, access, and student success goals. Provide high-level customer service to prospective students, enrolled students, and community members regarding admissions, registration, records, financial aid, cashiering, and student accounts. Ensure a consistent, welcoming, and service-oriented student experience across all interactions. Resolve complex or escalated student concerns, including student account discrepancies, enrollment issues, and service complaints.

Lead Welcome Center student account operations, including cashiering functions such as payment collection, receipting, balancing, payment plans, waivers, refunds, and the safeguarding of institutional funds. Ensures full compliance with federal, state, and institutional requirements, as well as adherence to internal controls, policies and procedures, audit standards, directives established by the Finance Department. Manages fiscal and accounting system controls to meet regulatory and institutional standards, ensuring accurate and timely recording of all student account transactions.

Monitors transaction accuracy and service timeliness to provide high-quality support to students, staff, and campus partners. Leads tuition calculation, term setup and rollover, Bank Mobile administration, payment plan processes, and collaborates with Registration and Records on non-payment drop processes each term. Collaborate with Student Financials and Finance Department to maintain alignment between cashiering practices and student account management, tuition and fee assessment, disbursements, refunds, and other student billing activities.

Partners with the Finance Department to maintain proper accounting practices, support month-end and year-end closing processes, reconcile accounts, and ensure financial reporting accuracy. Serves as a critical liaison between the Welcome Center, Student Financials, and Finance, streamlining workflows, troubleshooting discrepancies, and driving ongoing process improvement across student account and cashiering functions.

Provide leadership, management, and accountability for Welcome Center staff, resources, and initiatives that advance access, equity, and student success. Hire, supervise, train, and evaluate staff. Ensure staff training on policies, FERPA requirements, customer service standards, system usage, and internal controls. Oversee and administer the Welcome Center budget and monitor expenditures. Participate in staff meetings, training development, and cross-functional collaboration.

Serve on institutional teams and committees related…