Director, Learning & Development

Director, Learning & Development

Job Category: Learning and Performance Management

Requisition Number: DIREC
002131

Employment Type: Full‑Time

Location: Bremerton, WA 98337, USA

About Us Kitsap Credit Union is a not‑for‑profit, member‑owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2+ billion‑asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence.

About the Role Kitsap Credit Union is searching for a Director, Learning & Development to work hybrid out of our Bremerton office. The Director owns the enterprise learning ecosystem, including leadership development, retail capability building, and future‑ready skill development. This role shifts the learning function from program delivery to a strategic driver of workforce capability, leadership effectiveness, and future‑ready skills.

This role works across all departments ensuring a culture of learning and incorporates the Credit Union’s core values, operating principles, and business strategies to support employees in their performance to effectively and professionally meet members’ needs. This position analyzes organizational needs for development, aligns L&D activities with Credit Union strategy, and delivers Credit Union‑wide learning and development initiatives that drive growth strategies.

• Leads enterprise‑wide capability planning
  , partnering with business leaders to identify current and future skill gaps, define workforce capability needs, and implement scalable learning strategies that drive organizational performance and readiness.
• Owns the design and execution of enterprise learning initiatives
  , ensuring integrated development experiences across all employee levels that support career progression, leadership readiness, and long‑term organizational growth.
• Leads strategic communication and engagement efforts for learning and development
  , building strong cross‑functional partnerships and ensuring alignment across stakeholders.
• Provides strategic leadership on cross‑functional initiatives
  , ensuring workforce readiness for new products, services, and processes by embedding learning solutions that enable successful adoption, performance, and change.
• Partners with Human Resources and business leaders to drive organizational performance
  , aligning learning strategies with talent management, culture initiatives, and change efforts to strengthen overall workforce effectiveness.
• Defines and governs the learning experience strategy
  , leveraging modern adult learning practices and blended approaches to create scalable, engaging, and impactful development experiences across modalities.
• Establishes enterprise standards for learning programs
  , ensuring consistency, quality, and alignment with organizational priorities, while continuously evolving offerings to meet changing workforce and business needs.
• Leads the design and continuous improvement of learning experiences
  , providing guidance and coaching to L&D team members and facilitators to ensure high‑quality, effective delivery across in‑person, virtual, and blended environments.
• Owns vendor strategy and partnerships
  , including selection, contracting, and performance management of external providers, ensuring alignment with learning objectives and organizational standards.
• Continuously evaluates and advances learning tools, resources, and technologies
  , ensuring the learning ecosystem supports scalability, accessibility, and future‑ready workforce capabilities.
• Leads the enterprise measurement strategy for learning effectiveness
  , using data, observations, assessments, and feedback to evaluate impact, drive continuous improvement, and inform strategic decisions.
• Synthesizes learner and stakeholder feedback into actionable insights
  , using data to refine learning programs, strengthen capability development, and enhance overall…