Director of Public Services

Director of Public Services

This is a senior management position that serves as a part of the Kitsap Regional Library Leadership Team. Under the general oversight of the Library Director, an incumbent is responsible for the strategic leadership and operational oversight for the Public Services Division, including branch operations, Mobile Services, Patron Experience, and Community Engagement. Reporting to the Library Director, this position is responsible for advancing exceptional customer experiences, ensuring effective service delivery, and supporting organizational goals through collaborative leadership, innovation, and continuous improvement.

The Director oversees managers and staff across multiple locations, manages divisional resources, and exercises a high degree of independent judgment in guiding service strategies, operational priorities, and organizational initiatives.

Qualifications and experience required include:

• Education:
  
  Master of Library and Information Science (MLIS) or comparable public administration master's degree with equivalent public-sector tenure.
• Experience:
  
  Minimum 5–7 years of progressively responsible public library management experience, with specific exposure to multi-site or county-wide logistical infrastructure. Extensive experience managing budgets and complex personnel issues in a large library system. Proven track record as an agent of positive change and strategic execution

Benefits and salary for employees regularly scheduled 20 or more hours per week include:

• medical, dental, vision, basic life, AD&D, long term disability insurance plans, health reimbursement arrangement (HRA), employee assistance program, 13 paid holidays throughout the calendar year, 15 days per year of vacation leave over the course of their first year, 13 days of sick leave, and 1 personal day each year. Offers to new employees are expected to be between $ - $ depending on required and relevant experience and in alignment with internal equity.

The position involves the following essential functions:

• Strategic Planning and Operations:
  Develop and implement short- and long-range strategic plans for public services and service delivery. Align divisional priorities with organizational goals and community needs. Lead operational improvements through data-informed decision-making, change management, and continuous improvement practices. Manage special projects and strategic initiatives as assigned by the Library Director.
• Leadership & Organization Development:
  Lead, develop, and support managers and staff to achieve organizational goals and deliver high-quality public service. Foster a culture of accountability, collaboration, inclusion, innovation, and continuous learning. Provide coaching, mentorship, and professional development opportunities that strengthen leadership capacity and employee engagement. Model professionalism, ethical conduct, and effective decision-making.
• Financial and Resource Management:
  Develop, administer, and monitor assigned budgets. Evaluate service levels, performance metrics, and operational outcomes to ensure effective stewardship of library resources. Recommend and implement policies, procedures, and operational standards that support organizational effectiveness.
• Policy Administration and Safety:
  Interpret, communicate, and implement library policies and administrative procedures. Ensure compliance with applicable regulations and organizational standards. Oversee safety and security practices for public-facing operations and collaborate with community partners, property owners, public agencies, and service organizations to maintain safe and welcoming library environments.
• Community and Stakeholder Engagement:
  Collaborate with community partners, property owners, public agencies, and service organizations to maintain safe and welcoming library environments. Support the development and implementation of programs and services that respond to evolving community needs.
• Service Excellence:
  Ensure consistent delivery of high-quality customer service across all public service locations and channels. Support the development and implementation of programs and services that…