Retail Store Manager

Perks And Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Our Earned Wage Access program is available to all employees on the second day of employment. Employees have access to withdraw up to 50% of the wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: employees are granted one week of paid vacation after completing six months of active, full‑time service. Eligible employees are granted an additional week after one year and two weeks on each anniversary thereafter; 120 hours after five years.
• Sick/Personal: eligible employees are granted 8 hours after six months of employment to be used before the first anniversary and 16 hours each anniversary thereafter (years 2‑5); 24 hours after five years.
• Employee discounts are available to all employees on the first day of active employment.
• Tuition Reimbursement with First Cash Education (up to $2,000 per year) is available to full‑time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401(k) program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are currently looking for the right Retail Store Manager to join our team. The hourly rate ranges from $22.50 to $26.50 per hour. In addition, Retail Store Managers can earn a lucrative monthly bonus, contributing to a major portion of their total yearly income.

We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a PLUS). A Store Manager will be accountable for the day-to-day operations of the store and promoting a positive, productive environment. They will lead, coach, and develop store employees, recruit and retain top talent, and maximize financial goals while managing customer relations and satisfaction.

The Store Manager reports to the area’s District Manager.

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers so their development meets the prescribed First Cash standards.
• Recruit top talent by sourcing candidates through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring all procedures are followed to ensure the protection of assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store's financial statements and drive profitability through communication and goal‑setting.
• Ensure that operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete the assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure that they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building or retrieve products stored in exterior storage buildings or other areas.
• Minimum age: 18 years old.
• High school diploma, GED, or equivalent experience.
• Must be able to work in multiple locations, as…