Floor Staff

Description

This position will work in the concession stand and the box office. This position will also help to clean the cinema throughout the business day. This person, with appropriate experience, may also be asked to act as floor general or projectionist. Any person may be asked to fill any of the requirements at any time. A person in this position must be able to lift 50 pounds and be available nights, weekends and holidays.

• Attract customers to the stand and encourage purchase
• Engage the customer, make eye contact and give them full attention
• Use suggestive sales techniques (“May I get you large popcorn?”)
• Inform customers of special promotions and bargains
• Offer additional products to complement their order
• Be courteous and thank them
• Smile
• Give quick, efficient service
• Stay clean and neat in appearance
• Keep your stand clean, organized and well‑stocked
• Open and close the concession stand
• Track inventory and spoilage control
• General theatre cleaning and operational tasks as directed by the General Manager, Manager or Assistant Manager on duty

• Understand procedures for computer
• Maintain adequate ticket supplies
• Ability to make change in sight of the customer
• Understand procedures for computer failure and back‑up ticket processing
• Understand procedures for coupon and pass redemption
• Maintain adequate cash funds and notify manager of the need for cash drops
• Ensure posted film times are correct
• Wash workstation windows and counters
• Clean the box office area
• Ensure computers are clean and functional
• Change posters, poster times, and marquee times as necessary