Pharmacy Customer Service Associate

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including greetings, eye contact, courtesy, and Walgreens service traits such as proactively offering help, identifying needs, and servicing until satisfied.

• Provides courteous, friendly, fast, and efficient service.
• Recommends items for sale, including trade‑ups and companion items.
• Registers customer purchases on the assigned cash register, processes cash, handles voids, returns, rain checks, refunds, and exchanges, and assists customers to the OTC aisle as needed.
• Maintains cleanliness, merchandising, inventory records, pricing, and overall store upkeep.
• Performs duties assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including pharmacy system usage, prescription entry, filling, medication verification, interaction checks, and workflow support.
• Reports prescription errors immediately, complies with the Pharmacy Code of Conduct, and adheres to Good Faith Dispensing policy.
• Handles calls not requiring pharmacist’s personal attention, including physician calls.
• Processes manual claims for third‑party prescription services efficiently.
• Supports pharmacy inventory management: ordering, unpacking, shipment, stocking, and claim filing for overages, shortages, or damages.
• Ensures compliance with state and local laws regarding regulated products such as alcohol and tobacco.
• Constructs and maintains displays, including promotional, seasonal, and supervised sale merchandise, and completes resets and revisions as directed.
• Separates food items per policy and assists with stock rotation using the first‑in, first‑out method.
• Has working knowledge of store systems and equipment.
• Provides customer service in the photo area, including digital passport photo, poster print, and creative machine services.
• Assumes web pick‑up responsibilities.
• Assists with exterior and interior maintenance to ensure a clean, neat, and orderly store condition.
• Maintains respectful relationships with coworkers and completes special assignments as directed.

• Earns and maintains PTCB certification through the designated training program or state‑required certification/registration.
• Attends training, completes PPLs requested by the manager or corporate, and acquires continuing education credits to maintain knowledge in healthcare and pharmacy developments.

• Fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Willingness to work a flexible schedule, including evenings and weekend hours.

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer good math skills for accurate prescription filling.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans.

Salary Range: $18.13 - $20 / Hourly