Energy Client Engagement Specialist Job Bremerton area,Washington USA,Social Work

Here is a great opportunity to be the face of the Kitsap Community Resources Energy Department and work directly with Kitsap County residents in need of energy assistance. The Energy Assistance program assists income-eligible renters and homeowners by providing financial assistance to pay their electric, natural gas, oil, propane, and wood. You can go home knowing you helped members of the Kitsap County community!

Please apply /career-opportunities/. If you need assistance with your application please contact Human Resources.

Job Title:

Client Engagement Specialist

Department:
Energy
Hourly Wage: $21.03 – $21.03
Position Type:
Full Time, Non-Exempt, Monday‑Friday 8 am‑4:30 pm
Direct Supervisor:
Energy Program Coordinator
Work Environment:
In‑person office setting, meets with employees and clients

Job Summary

This position is responsible for scheduling clients for all of KCR’s Energy Assistance Programs and file maintenance. This position works directly with individuals seeking assistance with their energy bills, we work with vulnerable and low-income populations. This position provides urgent relief for a high volume of clients on a daily basis.

KCR Mission, Vision, & Core Values

Mission:
Kitsap Community Resources (KCR) is a nonprofit, private, social services agency. We are committed to creating hope and opportunity for all low-income Kitsap County residents by providing resources that promote self-sufficiency and stability.

Vision:
We exist with a clear vision of creating a community where everyone has an opportunity to thrive.

Core Values:
Kitsap Community Resources core values are a vital part of each position, and employees are expected to uphold them to the fullest.

Integrity – taking care to honor our commitments in an ethical manner
Compassion – genuinely empathizing with those we serve
Excellence – demonstrating a high level of performance in all we do
Diversity – showing honor and respect to all individuals we serve
Collaboration – so we seek out partnership opportunities
Teamwork – supporting our employees and partners as we fulfill our mission

Job Requirements

Qualifications:

Required

Education:

High School Diploma or GED plus 2.5 years’ experience in the clerical field preferred.

Bi-lingual Spanish or other language preferred.

De-escalation skills and conflict management preferred.

Must be comfortable working with vulnerable populations: elderly, disabled, mentally ill, as well as those with a history of alcohol and/or substance abuse.

Ability to pass State and/or Federal Background Checks as determined by position (prior to hire date).

Knowledge, Skills & Abilities:

Ability to follow instructions.

Demonstrates the ability to complete work with attention to detail and accuracy.

Familiar with Windows based programs.

Demonstrates ability to interact directly with low-income households and community partners.

Demonstrates empathy and works compassionately with the socio-economic problems and needs of low-income populations.

Demonstrates articulate written and verbal communication.

Essential Physical and Mental Functions

Position requires intermittent sitting, standing, walking, twisting, and bending.

Must be able to lift up to 10 to 20 pounds with assistance if needed.

Cognitive ability to recognize and address safety concerns.

Cognitive and emotional ability to work directly with clients in need, which may include homelessness, mental health issues, substance abuse, or other mental or physical barriers.

Cognitive and physical abilities to be able to collect, identify, store and secure PII, PHI and other confidential information.

KCR Basic Expectations

Must be able to exhibit regular attendance

Conducts business and performs responsibilities with honesty, empathy, and integrity in alignment with KCR Code of Ethics

Demonstration of service delivery that aligns with KCR Mission, Vision, and Core Values

Proactively takes appropriate steps to maintain a safe, clean, healthy, and professional working environment, seeks guidance from supervision/management when there are questions

Identify and recognize compliance requirements from a variety of sources (e.g., funders, state, federal, local, KCR) as they relate to the job…


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