Customer Service​/Administrative

Company Overview

FXI is a leading producer of foam innovation in the Bedding, Furniture, Industrial, Home & Office, Healthcare, and Transportation markets. We have made it our mission to provide tailored solutions that delight our customers and consumers. With our corporate headquarters, high‑tech research and development facility, and multiple manufacturing locations in North America, FXI has built a culture of innovation and achievement that is recognized by customers, suppliers and peers.

Our products include finished goods, sub‑assemblies, services, and raw materials for OEMs, fabricators, and retailers. You will find FXI's foam innovations inside, around, and under yourself in countless applications. Everywhere foam goes, FXI's innovations lead the way! Won't you join us?

The Admin/Customer Service Specialist bridges administrative support and customer service to ensure efficient office operations and exceptional client interactions. This role involves handling a combination of administrative tasks, managing customer inquiries, and supporting various internal and external stakeholders. The ideal candidate is organized, customer‑focused, and adaptable in a dynamic environment.

• Administrative Support
  • Manage office communications, including phone calls, emails, and correspondence.
  • Schedule appointments, meetings, and maintain calendars for team members.
  • Prepare and distribute reports, memos, and other documentation as needed.
  • Maintain an organized filing system for both physical and digital records.
  • Coordinate office supplies, inventory, and vendor relationships.
• Customer Service
  • Respond to customer inquiries via phone, email, or in‑person promptly and professionally.
  • Resolve customer issues, escalating complex cases to the appropriate team or manager.
  • Maintain a customer‑centric attitude to foster positive relationships.
  • Process customer orders, returns, and follow up to ensure satisfaction.
• Data Entry and Reporting
  • Enter and update customer and company data in systems accurately.
  • Generate reports related to customer feedback, complaints, and operational metrics.
• Team Collaboration
  • Act as a liaison between customers and internal departments, ensuring clear communication and resolution of issues.
  • Assist with team projects, events, and other initiatives to support organizational goals.
• Process Improvement
  • Identify areas for improvement in administrative or customer service processes.
  • Suggest and implement efficiency‑enhancing practices or tools.

• Education and Experience
  • High school diploma or equivalent (required).
  • Bachelor's degree in Business Administration, Communications, or related field (preferred).
  • 1–3 years of experience in administrative support or customer service roles.
• Skills and Competencies
  • Exceptional written and verbal communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and customer management software (e.g., CRM systems).
  • Strong problem‑solving and multitasking abilities.
  • Ability to handle high‑pressure situations with professionalism.
• Preferred Qualifications
  • Experience in client relations or account management.
  • Familiarity with project management tools or office technology.