Part Time Receptionist - Animal Services

Summary

Operates multi-line phone system and routes calls and messages; performs clerical tasks as assigned.

The pay rate for this position is $12.00 per hour.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Answers questions about city functions and provides callers with address, directions and other information. Uses tact and diplomacy to handle all callers in a professional manner.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable. Legibly hand writes telephone and verbal messages and delivers to appropriate personnel. Retrieves messages from voice mail and forwards to appropriate personnel and departments.
• Welcomes on-site visitors, determines nature of business and directs visitors to appropriate department. Provides information on public events and city functions.
• Writes, types or enters information into computer to enter data, prepares and mails correspondence, makes copies, faxes documents, and files.
• Communicates effectively and courteously with the public and other City employees.
• Performs other clerical duties as assigned.

This is a non‑supervisory position.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school graduation or its equivalent; or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities and one or more years related experience and/or training.

Standard office practices and procedures.

Operate multi-line phone system; operate computers, including standard word processing software; establish and maintain effective working relationships; communicate effectively, both orally and in writing; read and understand manuals and other documents; respond promptly to customer needs; use time efficiently; demonstrate accuracy and thoroughness; use materials and equipment properly.

Valid Texas driver's license or available alternate means of transportation.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to operate office equipment, including telephone and computer keyboard, reach with hands and arms, and talk and hear. The employee frequently is required to stand and walk; and the employee may be required to lift and/or move objects weighing up to 20 pounds, such as books and stacks of records.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee has frequent contact with the public and with other employees in the assigned department, and may be required to interact with employees outside of the department, and must remain calm and professional in tense, emotionally charged, and stressful situations. The employee may face difficult and stressful situations, and may be required to work under time pressures to meet deadlines, to perform multiple tasks simultaneously, to change tasks frequently, to perform tedious and exacting work, and to work closely with others as part of a team.

The noise level in the work environment is usually moderate.