Technology Specialist II

Essential Duties and Responsibilities:

Manage the full lifecycle of district technology assets including intake, inventory tracking, and decommissioning of non-functional/surplus equipment

Establish and enforce standardized procedures for equipment requests, distribution, and collection across all district buildings

Perform initial triage and categorization of incoming support tickets to ensure appropriate routing and priority assignment

Provision and update employee access keycards and maintain accurate access control records

Coordinate two-way radio management with external vendors

Develop and document operational procedures to improve efficiency and clarity around technology logistics

Assist in managing and continuously improving Technology's work order & asset management system workflows and processes

Skills & Abilities:

Strong organizational skills with attention to detail and ability to maintain accurate records

Excellent communication skills and ability to work collaboratively with staff across all district buildings

Ability to manage multiple priorities and follow through on operational tasks

Sound judgment in prioritizing requests and determining appropriate escalation

Qualifications:

Proficiency with Google Workspace and standard office productivity tools

Basic technical literacy to understand hardware and software being managed

Education:

Associate degree or equivalent work experience in operations, logistics, or technology support preferred

Experience:

Experience in a K-12 educational environment preferred WEBSTER GROVES SCHOOL DISTRICT IS AN EQUAL OPPORTUNITY EMPLOYER & E-VERIFY PARTICIPANTWGSD District Code of Conduct
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