Customer Journey Operations Analyst

Building People that Build the World.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

This opportunity is for our Electric Heat business. Electric Heat is a trusted leader in electric heating and ventilation solutions for commercial, industrial, and residential applications. Backed by the strength of ASPEQ Heating Group and Marley Engineered Products, we offer a wide range of standard and customized products through leading brands like QMark, Indeeco, Berko, and Brasch. Our portfolio includes baseboard, wall, unit, and infrared heaters, along with ceiling fans and air circulators – designed to deliver comfort, reliability, and performance.

We are committed to high-quality, energy‑efficient solutions that improve environments where people live and work.

As a Customer Journey Operations Analyst, you will drive operational excellence across the customer experience by optimizing systems, improving processes, and delivering actionable insights. You will serve as a key liaison between internal teams and external partners, ensuring seamless system functionality, data integrity, and an efficient, customer‑centric experience across the end‑to‑end journey.

• Systems & Application Administration
  • Administer core business applications, including user access, security, product setup, and data integrations
  • Support system testing, upgrades, and enhancements, including training and change management efforts
• EDI Management & Technical Support
  • Serve as a subject matter expert in Electronic Data Interchange (EDI) processes
  • Troubleshoot and resolve EDI issues, ensuring accuracy and continuity of transactions
  • Act as liaison between internal IT teams and customers to establish and maintain EDI connections
• Process Improvement & Operational Excellence
  • Identify, lead, and implement process improvements to enhance efficiency, reduce defects, and improve customer experience
  • Analyze workflows and recommend scalable solutions aligned with business objectives
• Cross‑Functional Collaboration
  • Partner with Operations, Customer Experience, Product Management, IT, and other stakeholders to align priorities and drive execution
  • Support system and process initiatives across multiple business functions
• Reporting & Data Insights
  • Develop and deliver reporting and dashboards that provide visibility into performance, trends, risks, and opportunities
  • Translate data into actionable insights that drive operational decision‑making
• Project & Initiative Management
  • Track and manage key initiatives, deliverables, and timelines
  • Ensure accountability, follow‑through, and successful execution of commitments
• Change Management
  • Support adoption of new tools, systems, and processes through communication, training, and stakeholder engagement

• Strong analytical and problem‑solving capabilities with experience deriving actionable insights from data
• Preferred understanding of ERP systems, Microsoft Suite, including Power Bi, Salsify and PMI Platform, and CRM experience

• Experience with Power BI or other data visualization tools; ability to build dashboards, reports, and pivot tables
• Working knowledge of CRM, CPQ, customer portals, order management systems, and platforms such as Salsify or PMI
• Experience with EDI processes and integrations
• Experience participating in or supporting software implementations or system enhancements
• Proven ability to collaborate and influence across cross‑functional teams and external partners
• Strong communication skills with the ability to convey technical information to non‑technical stakeholders
• Results‑driven mindset with a focus…