Senior Vice President, Operations

Description

Elite Construction Solutions is seeking a Sr Vice President of Operations to serve as the enterprise-wide operational leader, driving performance improvement across all functions that support our high-volume exterior construction business with accountability for production, field operations, supply chain, quality, training, and process excellence across multiple brands and markets.

The ideal candidate combines rigorous operational methodology (Lean, Six Sigma) with practical experience managing distributed, high-volume service operations. They will report to the President and work closely with the EVP, CTO and Board to execute against aggressive growth targets: $150M revenue with 10%+ EBITDA margins by 2027.

Elite operates a unique model in the exterior remodeling industry:

• High Volume, Short Cycle:
  Most jobs complete in 1-2 days, requiring exceptional throughput management
• Multi-Brand Portfolio:
  Universal, Wildwood, Aspen, Reimagine, 123 Exteriors—each with distinct market positioning
• National Footprint:
  Operations across multiple states with subcontractor networks
• PE Ownership:
  Sophisticated reporting requirements, board accountability, and capital allocation discipline
• Insurance & Retail Mix:
  Both insurance restoration and retail sales channels with different operational dynamics

• Own all operational KPIs across the organization: production throughput, job cycle time, quality metrics, crew utilization, and cost per job
• Identify and execute operational levers to drive EBITDA improvement
• Own all shared services KPI’s across the organization
• Build and maintain rigorous data focused CSAT standards driving world class customer outcomes while maintaining GM and operational efficiency.

• Lead all centralized operations functions (production planning, quality, shared services, supply chain) with direct accountability for enterprise-wide standards and performance
• Maintain dotted-line Responsibility for in-market operations teams, partnering with General Managers to ensure local execution aligns with enterprise standards while respecting market-level P&L ownership
• Build on the current operating model interface between centralized functions and local markets—defining what decisions are made centrally vs. locally, and how information flows between them

• Develop, document, and continuously improve current comprehensive Standard Operating Procedures (SOPs) covering all aspects of operations—from job scheduling through final inspection and all supporting functions
• Design and implement role-specific training programs
• Establish operational playbooks for common scenarios that enable consistent decision-making across markets

• Own the enterprise-wide strategy for installation crew training, ensuring subcontractor partners meet Elite's quality and safety standards

• Drive quality assurance programs that reduce callbacks and warranty claims
• Ensure safety compliance and risk management across all job sites

• Optimize material procurement, logistics, and inventory management to reduce costs and improve job-site availability
• Build supply chain resilience to handle seasonal demand variability, weather-driven volume spikes, and material shortage scenarios

• Implement Lean/Six Sigma methodologies to reduce waste, improve quality, and increase throughput
• Build a culture of continuous improvement with measurable outcomes tied to operational and financial KPIs
• Support technology decisions that improve operational efficiency and enable scalable growth

• 10+ years of progressive operations leadership, with at least 4+ years in a senior role
• Demonstrated success in high-volume, distributed service operations (field services, installation, home services)
• Track record of building operational systems in a scaling environment

• Lean Six Sigma certification (Black Belt preferred) with practical application experience
• Strong financial acumen—ability to build forecasting models, analyze P&L drivers, manage to EBITDA targets
• Advanced Excel/data analysis skills; experience with BI tools
• Excellent communication skills for executive and board audiences
• Ability to influence without direct authority across a matrixed organization

• Solar installation (PE-backed platforms)
• Restoration/remediation services
• HVAC/plumbing/electrical (multi-location platforms)
• Multi-site manufacturing or distribution
• Multi-unit retail/restaurant operations
• Exterior remodeling/construction (roofing, siding, windows) is a plus but not required