Floor Supervisor- Store , Brentwood, MO

Position: Floor Supervisor- Store 97, Brentwood, MO
** General Summary
** The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. The Floor Supervisor will also assist in managing and directing staff to achieve company goals and objectives.
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* Essential Duties & Responsibilities:

**** Customer Service
*** Project a positive representation of Ace Retail Group.
* Proactively assist customers in solving problems.
* Greet customers entering and throughout the store. Thank customers when they are finished and when they are leaving the store.
* Project a friendly, outgoing demeanor towards customers as well as associates.
* Ensure all calls and pages are answered promptly, courteously, and effectively.
* Resolve customer complaints. Work to resolve customer issues and have Ace Retail Group's best interest taken into consideration.
* Possess excellent product knowledge and knowledge of store layout and location of products.
** Store Operations
*** Ensure a positive, professional and safe work environment for all associates.
* Supervise the general operations of the entire store.
* Responsible for opening and closing the store procedures.
* Assist with the implementation of Store Support Center programs.
* Help ensure successful Loss Prevention, Safety, and Internal Audits.
* Assist the General Manager and Assistant Manager on all aspects of running the store.
* Communicate any operational or managerial issues to the General Manager in a timely manner.
* Assist with daily maintenance, orderliness and cleanliness of the sales floor, stockroom, and outdoor merchandise areas.
* Help ensure that weekly price changes and label updates are completed timely and accurately.
* Assist with all cashiering functions including training, maintenance, audits, and reports.
* Perform all other duties as assigned.
** Inventory & Merchandising
*** Help ensure forklift operations and receiving is completed in a safe and efficient way.
* Ensure receiving; checking in and stocking of merchandise for the store is being done completely.
* Assist with maintenance of back stock levels.
* Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
* Assist with merchandise resets throughout the store.
* Ensure all signage is current in the store.
* Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
** Leadership
* ** Manage all aspects of store operations in the absence of the General Manager and Assistant Manager.
* Lead by example; be approachable by all associates and customers.
* Assist in training of all associates.
* Participate in store meetings.
* Communicate any merchandising, cost control, or sales idea to the General Manager for follow up.
* Partner with the General Manager and Assistant Manager to prepare for advancement.
** Other Essential Requirements
** Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
* WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.
* EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
* LOVE – Love the people, love the work and love the results.
* INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
* GRATITUDE – We recognize that we are blessed to be in the business of serving others.
* HUMILITY – We strive for greatness with a humble, modest, and respectful attitude.
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