Resident Services, Sr. Associate, Edgewood Campus, DC

Job Description Summary

Participate in the development, organization, and execution of activities associated with the Resident Services Department for the purpose of providing programs, activities, and services that improve the quality of life for the residents of the community. The Resident Service, Sr. Associate will work onsite in support of the Edgewood campus communities (5 properties in total).

• Identify, plan, market, organize and conduct a variety of resident programs, activities and services.
• Provide excellent customer service while achieving or exceeding the company’s goals and objectives.
• Ensure that the resident services offered comply with all company policies and requirements as provided by the Resident Service, Sr. Associate.
• Provide general case management (including intake) and referral services for all residents needing such assistance.
• Implement and execute the Resident Service Plan.
• Maintain a directory of dependable and affordable service providers for commonly needed services.
• Provide feedback on the effectiveness of resident services programs at the community level to the Resident Services Associate along with suggestions for improvement.
• Work closely with the Resident Association (where applicable) and individual residents to deliver activities that meet social, health, and recreation needs.
• Develop and maintain relationships with appropriate social service agencies and local government agencies in order to create partnerships which support strong resident programming.
• Maintain strict adherence to the federal Fair Housing Act, which prohibits "any preference, limitation, or discrimination because of race, color, religion, sex, handicap, familial status, or national origin, or intention to make such preference, limitation or discrimination."
• Develop and maintain a monthly newsletter and activities calendar.
• Ensure proper documentation is being maintained at the site in accordance with all applicable requirements of regulatory agencies.
• Ability to access all areas of the community.
• Other duties as assigned.

• This position has no supervisory responsibilities.

• Experience working with special needs populations including seniors, people with disabilities, and low‑income populations.
• Ability to work with culturally diverse populations.
• Ability to work independently and under own initiative.
• Proficient working knowledge of and ability to advocate, organize, problem solve, and provide results for the elderly and people with disabilities.
• Proficient knowledge of Microsoft Office Suite.
• High School Diploma or G.E.D.
• Possess and maintain a valid in‑state driver’s license.

You will be joining a team of talented professionals motivated by serving the community and addressing the need for affordable housing. Enterprise offers a comprehensive total rewards package for you and your family. The pay range for this position is $58,000/year to $71,000/year
. The salary range represents the low and high end of what may be paid for this position. It is not typical for an individual to be hired at or near the top of the pay range, and compensation decisions may be influenced by a variety of factors, including skills, qualifications, experience, and location.

• This range is just one component of our total rewards package, which also includes annual performance bonuses and generous paid leave programs.
• Our benefits form a major part of the total rewards package. These include dental, health, and vision care plans, as well as family‑building benefits such as adoption and surrogacy support. Enterprise supports flexible work arrangements to promote work‑life balance and offers health advocacy, an Employee Assistance Program (EAP), and mental health benefits. We round out our package with financial education, wellness programs, and auto‑enrollment in the company’s 401(k) plan with employer matching contributions.
• Finally, you will have access to learning and development opportunities, including tuition reimbursement for job‑related courses and certifications. Thank you for your interest in joining the Enterprise team and contributing to our mission to serve others.