Customer Service Specialist - Bilingual; English/Spanish
Job in
Brentwood, Williamson County, Tennessee, 37027, USA
Listing for:
Financial Grade Senior Consultants
Full Time
position
Listed on 2026-02-06
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator
Job Description & How to Apply Below
Position: Customer Service Specialist - Bilingual (English/Spanish)
Description
AVAILABLE FOR IMMEDIATE HIRE!
My Senior Health Plan is looking for upbeat, compassionate individuals who possess native level fluency in both English and Spanish, are hardworking, reliable, and committed to doing their best every day! We have been around for over 17 years but still have the family-business feel! There is MUCH opportunity for growth and development.
Essential Responsibilities:
THIS IS A FULL TIME, ONSITE POSITION. This is NOT a Remote/Hybrid position.Responds to customer inquiries and issues with thoroughness, professionalism, & in a timely manner.Efficiently processes administrative tasks as assigned, adjusting workload for occasional outbound calling or data input projects.Essential Duties:
Be able to communicate professionally with both English speaking and Spanish speaking clients (Native level fluency required in reading/writing/speaking)Outbound/inbound calling projectsAnswer incoming calls and fielding appropriately through an automatic dialerTransfers viable leads to My Senior Health Plan Inc. sales teamCompletes intake of prospect and client data through CRM (Salesforce).Data entry of incoming leadsGeneral data inputRespond to client emailsCustomer serviceOrganizes, files, and faxes applications and documentsBack-up to all Administrative functionsWorking closely with the Administrative Team to continue developmentSchedule:
8 hour shiftDay shiftMonday to FridayRequirements
Bachelor's degree (or experience in lieu of)+3 years of administrative/clerical experienceFluent in English and SpanishExperience with CRMsExcellent phone presenceExcellent command of written and spoken EnglishProfessional and personable demeanorHighly organizedDetail-orientedProficiency with all MS Office applicationsExcellent multi-taskerEagerness to learn new tasks and grow with the companyInitiative to take on additional responsibilitiesOpen and enthusiastic about coachingMaintains a sense of urgency with all tasksExperience with auto-dialer preferredPHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds.
We offer:
Competitive base pay, based on experience, and bonusesHealth insurance including Dental, Life, and Vision – Employer pays 70%!401k Match and Profit-sharingPaid Sick Time & Vacation TimePaid HolidaysA positive work environmentMy Senior Health Plan is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law.
* All offers of employment are contingent upon successfully passing a pre-employment drug test and background check. My Senior Health Plan* participates in E-Verify.*
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