Modification Specialist

What We Need

Corpay is currently looking to hire a Payment Modification Specialist within our Corporate Payments division and is located in Brentwood, TN. In this role, you will be responsible for the accurate and timely resolution of payment errors from unprocessed payments and needed reissues/refunds. This position requires a strong detail-orientation, exceptional organization skills and focus on accuracy. The Payment Modification Specialist must be able to interpret requests from numerous teams, customers and vendors, clearly communicate problem/resolution status to ensure satisfaction and determine where payment problems stem to reduce future incidents.

You will report directly to the Payment Modification Manager and regularly collaborate with other teams and departments.

As a Payment Modification Specialist, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in Brentwood, TN
• Formal, hands‑on training

The responsibilities of the role will include:

• Responsible for accurate, timely payment modifications as requested by our customers and vendors or because of incorrect payment instructions
• Meeting strict adherence to payment modification processes, compliance procedures, and service level agreements
• Monitoring payment alerts and resolving payment errors, working with customers and vendors as needed
• Identifying root causes of payment errors and developing recommendations to prevent future issues
• Working with our banking partner to quickly resolve ACH payment failures
• Researching and providing resolutions to questions and issues in a timely fashion
• Partnering with Technical and Payment Support, Implementation, Finance, and Engineering teams to meet timelines and resolve problems resulting in unprocessed payments
• Providing customers and their suppliers with clear communication of status and any outstanding actions required to resolve open issues
• Reporting payment modification trends and identifying drivers of payment errors and reissue/refunds
• Ensuring monthly, quarterly, and year‑end payment reconciliations completed
• Working with Finance to ensure supplier repayments are completed in an timely manner
• Providing training to the Operations teams on payment errors and drivers of modifications
• Ensuring weekly transaction manually applied paid date tracking is accurate and current
• Proactively identifying ways to improve systems to further automate modifications and reduce resolution time
• Tracking interactions in our proprietary database; providing follow‑up communication with the customer and their suppliers defining any additional information required; ensuring all actions are closed in a timely manner
• Maintaining customer and supplier confidentiality
• Performing miscellaneous projects and duties as assigned

• College degree or equivalent experience in accounting and payments required. Higher education in business, accounting, or equivalent experience preferred.
• Minimum of three years of customer support experience (with payments preferred).
• Intermediate computer skills, and intermediate level of experience with Microsoft Word, Excel, and Outlook required. Knowledge of CRM or ticketing software preferred.
• Data Entry and Verification — Ability to accurately record, verify, audit and follow‑up on data within specified time frames. Ability to arrange actions within rules and procedures. All work done with extreme focus on detail.
• Critical Thinking and Persuasion— Using logic and reasoning to recognize details of situations, identify solutions, conclusions or approaches to problems. Persuading others to change their minds or behavior or to try new approaches. The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Administrative — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records in a database, and other office procedures and terminology.
• Time and Task…