SENIOR Account Manager - Hospitality; NC or TN

SENIOR ACCOUNT MANAGER - HOSPITALITY (NC or TN)

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Foodbuy is the industry leader in procurement and supply chain solutions. We are the subsidiary to the 6th largest company in the world (Compass Group PLC) but have the feel of a small entrepreneurial company. We source and provide a variety of products and services that help our customers run their businesses more easily and cost‑effectively. We work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and of course we support Compass Group – the world’s largest contract food and support services provider.

This customer‑facing role is responsible for day‑to‑day communication, program penetration, customer satisfaction, and revenue growth within assigned customers to meet business objectives. The role supports Ryman Hospitality Properties, Inc., a leading hospitality‑focused real estate investment trust with upscale convention center resorts and entertainment experiences.

• Find and implement customer opportunities for supply cost reduction, rebate growth, quality, and safety improvements, improved environmental sustainability, and expanded use of local and diversity vendors.
• Become a trusted advisor for customers by developing expertise in a broad range of programs and the unique needs of assigned customers.
• Create, develop, and maintain strong relationships with customers to grow business volumes.
• Manage all aspects of customer contract requirements using project management planning tools.
• Facilitate cross‑functional activities to help ensure customer satisfaction and program growth.
• Create clear and concise written materials and presentations (e.g., strategic account plans, executive business reviews).
• Facilitate customer meetings in a timely and actionable manner.
• Work in a team environment to support customers, company, and suppliers.
• Visit each client frequently to review product adoption, showcase new or upcoming programs, and align on mutual goals.
• Provide training and support to customers utilizing company technology and reporting platforms.
• Responsible for health of customer relationship, including regular and timely communication.
• Develop, maintain, and prospect relationships with key customer representatives.
• Develop and maintain strong knowledge of all program offerings, business solutions and services available to customers.
• Act as a dedicated on‑site representative at client locations, fostering strong relationships, ensuring operational alignment, and delivering responsive support tailored to client needs.

• Bachelor’s degree or equivalent work experience required.
• Experience in the food and beverage industry preferred.
• 2–5 years’ experience in account management or customer success.
• Effective written and verbal communication skills.
• Project management skills / experience.
• Ability to build effective long‑term interpersonal relationships proactively across functions both within the organization and external parties, working with others towards mutually acceptable solutions.
• Knowledge of Microsoft Excel, Power Pivot, Word & PowerPoint required.
• Up to 50% travel annually.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Employment is open to all qualified applicants, regardless of criminal history, in accordance with applicable federal, state, and local laws.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.