Product Support Analyst

Introduction

Do you want to join an organization that invests in you as a Product Support Analyst I. At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free Air Med medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Note:

Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Product Support Analyst I to be a part of our team.

The Product Support Analyst I is responsible for providing third-level technical and end-user support for front and back office revenue cycle systems. The Analyst serves as a liaison between IT&S, system Vendors, and other business areas to solve technical and business problems and align with business strategic and operational objectives. They assist in small projects with the guidance and oversight from the Product Analyst II and Senior Product Analyst.

They begin development of facilitation and interpersonal communication and demonstrate skills in organization, prioritization, and professionalism.

• Contribute functional and technical input to the resolution of inquiries from business areas within their area of specialization
• Capture product defects (i.e. errors, broken functionality) and submit to the vendor
• Document product enhancements for vendor solutions
• Promote continuous improvement and best practice in processes and performance
• Collaborate with deployment/Quality Assurance technical teams and system vendor to capture technical operational requirements for a production deployment (points of failure, scheduled jobs) to support transition to System Operations with initial production implementation/pilot
• Resolve system issues and problems
• Practice problem avoidance and root cause analysis
• Document the business need for vendor delivered solutions
• Participate in deliverables for small to medium project and product upgrades
• Collaborate in process improvement projects with business analyst as needed
• Promote continuous improvement and best practice in processes, performance, and data accuracy and submit projects for consideration
• Manage and monitor product life cycles
• Execute queries for product research and data flow reconciliation
• Manage and execute utilities
• Complete dataflow reconciliations between various revenue cycle and workflow systems

• Associates Degree is preferred
• Minimum one to two…