Call Center Team Lead, Member Services - Archimedes SPBM
Listed on 2026-02-08
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Call Center / Support, Bilingual
Company
Archimedes
About UsArchimedes - Transforming the Specialty Drug Benefit - Archimedes is the industry leader in specialty drug management solutions. Founded with the goal of transforming the PBM industry to provide the necessary ingredients for the sustainability of the prescription drug benefit – alignment, value and transparency – Archimedes achieves superior results for clients by eliminating tightly held PBM conflicts of interest including drug spread, rebate retention and pharmacy ownership and delivering the most rigorous clinical management at the lowest net cost.
PayRange
USD $0.00 - USD $0.00 /Yr.
STAR Bonus % (At Risk Maximum)0.00 - Ineligible
Work Schedule DescriptionOur Core Business Hours
OverviewThe Call Center Team Lead will assist the Call Center Supervisor in managing the performance of the call center to meet established SLA's in addition to assisting with both Inbound and Outbound calls. A deep understanding of Archimedes’ culture and mission is vital to the success of this position.
ResponsibilitiesEssential Duties and Responsibilities (include but are not limited to):
- Ensures all external and internal customers receive the level of customer service required by Archimedes and serves as a representative of Archimedes to all external customers.
- A key element of this role is front-line call taking, ensuring that a deep understanding is gained of the customer experience. That understanding is used to constantly improve that experience.
- Assists in the training and coaching of call center staff in understanding and completing their primary functions with the highest level of efficiency and accuracy.
- Establishes and executes clear procedures, processes, and standards for production, productivity, quality, and customer-service.
- Reports on trends on the call centers efficiency, customer service, and customer retention by collecting, analyzing, and summarizing data.
Education, Experience,
Skills:
- 3+ years call center experience preferable
- 1+ years of experience in Healthcare or Pharmacy Services (Excluding Home Healthcare)
- 1+ years of prior Team Lead or management experience in a call center environment
- Proven knowledge of Microsoft Excel, Word, Power Point, and Outlook
- Ability to develop and interpret standard call center management metrics
Address: 5250 Virginia Way Ste 300
City:
Brentwood
State/Province: TN
Postal Code: 37027
Country: US
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).