NAT Fleet Advisor

5301 Maryland Way, Brentwood, TN 37027, USA

Posted Monday, August 10, 2026 at 4:00 AM

What We Need

Corpay wants to hire a Fleet Advisor within our NA Fuel division. This position falls under our Comdata line of business and is located in Brentwood, TN. In this role, you will support all customer needs by handling day-to-day client inquiries via inbound and outbound calls, emails, and other communication channels. Client loyalty is the primary focus and measure of success.

Creating a reliable customer experience by anticipating client needs, resolving issues quickly, and maximizing the value of Corpay products and services. Serving as the client advocate and single point of contact for complex issues, while recommending best practices, cross-selling opportunities, and collaborating with internal teams to drive loyalty. You will report to the Supervisor of Account Management and work with other internal teams.

How We Work

As a Fleet Advisor, you will work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace in Brentwood office
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Creating and maintaining client loyalty across diverse customer needs and roles.
• Handling Corpay-specific products, systems, and processes with expertise.
• Resolving customer issues and inquiries through one-call resolution with full accountability.
• Demonstrating tenacity in troubleshooting and ensuring a seamless customer experience.
• Contacting clients proactively to prevent service disruptions and resolve issues quickly.
• Conducting planned and unplanned outreach to support client experience and loyalty.
• Activating Corpay products and services while serving as a trusted advisor.
• Recommending best practices to optimize customer use of Corpay products and services.
• Training customers by phone or web to implement products or onboard new users.
• Researching and resolving credit-related issues, including billing, reconciliation, and write-offs.
• Optimizing account setups and product usage to maximize client value.
• Acting as the single point of contact across multiple departments to resolve complex needs
• Complete proactive outbound outreach through Gameplan to support account management, customer retention, and early issue resolution

Qualifications & Skills

• High school diploma: some college preferred
• 1+ year of customer service retention experience
• 1+ call center, high volume
• Communication in both verbal and written is a must
• Reliable, adaptable, and quick to learn new systems and products
• Skilled in issue resolution, account management, and proactive problem-solving
• Strong customer care with empathy and focus on client satisfaction
• Proficient with basic computer applications; typing speed 30+ wpm
• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into 401(k) plan (subject to eligibility requirements)
• Company-wide virtual fitness classes
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Engaging culture with company-wide contests and prizes

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age,…