Call Center Specialist

Description We are looking for a Call Center Specialist to join a team in a Long-term Contract position. This role is ideal for someone who thrives in a high-volume customer service environment, communicates confidently with a wide range of contacts, and can balance speed with accuracy. The successful candidate will support customer account inquiries, coordinate with internal and external partners, and identify opportunities to strengthen the overall customer experience.

Responsibilities:

- Manage a large volume of incoming and outgoing calls while maintaining a detail-oriented, customer-focused approach.

- Provide clear and accurate updates on account and enrollment activity to customers, clients, sales partners, and project teams as needed.

- Serve as a point of contact between external partners and clients to help resolve billing concerns and discuss workable payment arrangements.

- Address customer or vendor concerns by presenting alternative solutions and guiding conversations toward positive outcomes.

- Navigate CRM platforms, customer service software, and other computer applications simultaneously to research issues and complete requests efficiently.

- Support revenue growth by identifying appropriate opportunities to recommend additional products or services during customer interactions.

- Route calls and escalations to the correct department or team member when specialized assistance is required.

- Enter and update customer information with precision while listening actively, resolving problems, and maintaining service quality in a fast-paced setting.

- Collaborate effectively with colleagues and leadership while taking on additional duties that align with operational needs. Requirements - High school diploma required; additional college education is a plus.

- At least 1.5 years of experience in a high-call-volume customer contact environment.

- Prior background in sales support, inside sales, or telesales is preferred.

- Strong verbal and written communication skills with the ability to deliver excellent customer service under pressure.

- Demonstrated ability to multitask, stay detail-oriented, and manage time effectively across competing priorities.

- Working knowledge of Microsoft Office applications, particularly Excel and Outlook.

- Comfort using CRM systems, customer service tools, Avaya CMS, and other business software.

- Bilingual skills in French and/or Spanish are highly valued. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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