Customer Relations Representative

Schedule: 1st, 2nd, or 3rd Shift Available

Corpay is currently seeking a Customer Relations Representative to join our Fuel Division in Brentwood, TN. This role supports our NAT/NAL lines of business by providing exceptional business-to-business (B2B) customer service through inbound and outbound calls, email case management, and problem resolution.

If you thrive in a fast-paced environment, enjoy helping customers, and are looking for a career growth opportunity with a leading organization, we'd love to hear from you.

• Manage approximately 30 customer cases per shift through email and phone support.
• Handle inbound and outbound customer calls professionally and efficiently.
• Provide support to business clients and cardholders, ensuring customer satisfaction and retention.
• Investigate and resolve customer issues quickly and accurately.
• Utilize Salesforce, Microsoft Outlook, and other internal tools to manage case workloads and priorities.
• Collaborate with internal departments to provide timely customer resolutions.
• Maintain strong knowledge of products, services, policies, and procedures.
• Meet productivity, quality, and performance standards.
• Six weeks of hands-on onsite training in Brentwood.
• Hybrid work environment following training.
• Company-issued equipment provided.
• Dedicated workspace when working onsite.
• Ongoing coaching and development opportunities.

• 1st, 2nd, and 3rd shift opportunities available.
• 5 days on / 2 days off schedule.
• Some late 2nd and 3rd shift schedules may be primarily remote after training.
• Earliest shift start: 5:00 AM.
• Latest shift end: 12:00 AM to 1:00 AM.

• High school diploma or equivalent required.
• Minimum 2 years of office, customer service, or call center experience.
• Strong computer skills and ability to navigate multiple systems simultaneously.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to work effectively in a fast-paced environment.
• Proven customer service and problem-solving abilities.

• Business-to-business (B2B) customer service experience.
• Call center experience.
• Dispatching experience.
• Experience using Salesforce and Microsoft Outlook.

• Customer-focused mindset.
• Strong critical thinking and problem-solving skills.
• Adaptability and professional communication.
• Ability to multitask and prioritize effectively.
• Reliable attendance and commitment to quality service.
• Medical, Dental & Vision coverage beginning the first month after hire.
• 401(k) enrollment (subject to eligibility requirements).
• Generous PTO package including vacation, sick, personal, volunteer time, and company holidays.
• Company-sponsored virtual fitness classes.
• Employee discounts on wireless services, gyms, rental cars, and more.
• Philanthropic initiatives supporting local and national organizations.
• Fun, team-oriented culture with contests, recognition programs, and prizes.

• 30-minute virtual interview with hiring leaders.
• Interviews conducted Monday through Friday between 9:30 AM and 3:30 PM CST.