Inside Sales Specialist

Adapt Health Opportunity – Apply Today!

At Adapt Health we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you.

Inside Sales Specialist

The Inside Sales Specialist is responsible for ensuring continuity between the patients, clinics, community, physician practice and the home setting to maximize patient satisfaction of services. Increasing sales, billed revenue, and new patients in accordance with department goals. Optimize patient safety, comfort, and well-being; to improve awareness and confidence among healthcare professionals, physicians and patients regarding current options and capabilities; to coordinate referrals to ensure timely admission and appropriate patient care based on referrals.

Additionally, responsible for obtaining, processing, and complete complex orders with accurately and timely to ensure patient needs are met.

Job Duties:

• Effectively working through a high volume of outbound calls in a fast-paced environment
• Generates a steady stream of referrals through researching various sales and marketing sources, selling all offered services
• Develop long term relationships with patients, families, referrals, clinics, etc. through cold calling, problem solving with insurance companies, follow-up, and integrity
• Partner with Marketing department to develop or enhance educational literature for patients, families, physicians, clinics, etc.
• Obtains all required information and medical documentation to ensure complete, accurate and timely processing of supply program orders. Validate codes and fees to assure there is coverage under the patient’s policy
• Obtain Insurance authorizations when required by the Insurance and obtains physician order signatures as needed
• Discusses coverage guidelines with patients/referral sources and arranges for payment of non-covered items. Suggests alternative equipment as warranted based on reimbursement limitations
• Contact patients to explain benefits and financial responsibility for services and assist them with questions regarding their insurance coverage
• Contact referral sources and patients to discuss any problems or delays encountered during insurance verification
• Assures that diagnoses and disease-state warrant the need for prescribed durable medical equipment (DME) from a reimbursement standpoint. Suggests additional equipment if warranted based on diagnoses or makes appropriate recommendations
• Understands issues related to the most cost-effective delivery method for DME ordered
• Maintains working knowledge base regarding billing, documentation, and reimbursement guidelines/ issues, including but not limited to Medicare, Medicaid, Other Third Party, and contracted payers
• Assist patients and referrals in finding an alternative provider if service is not covered by insurance
• Prioritize urgent or emergency orders
• Validate and Log CMNs and PARs as needed
• Acts as a resource to all external customers to facilitate resolution of AH patient issues in coordination with members of the operational teams within AH to assure optimal patient and referral source outcomes
• Acts as a resource for referral source staff regarding Medicare, Medicaid and private insurance documentation and reimbursement guidelines related to DME/RT equipment and services
• Identifies programs or initiatives that potentially could increase company revenues, decrease costs, and/or increase customer satisfaction
• Knows when to appropriately use best judgment with patients/referral sources during conflicts
• Contributes to creative problem-solving and decision-making within the branch marketing team to achieve marketing/sales goals
• Job Title:
  
  Inside Sales Specialist FLSA Classification:
  Non-Exempt
• Expresses confidence in ability to diagnose, develop and carry out solutions to customer complaints
• Makes appropriate service-related decisions by reviewing all relevant medical information and facts, exploring all medical alternatives
• Know…