Executive Technical Support

Overview

Are you looking for a career in a dynamic and innovative company that values versatility, growth, and teamwork? Look no further than Delek US Holdings!

WHAT IS DELEK? WHAT DO WE DO? We are a boutique-sized diversified downstream energy company with a range of assets, including petroleum refining and logistics.

• Provides on-site technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes).
• Collaborates with network services, software systems engineering, and/or application development to restore service and/or identify problems.
• Typically resolves issues referred by help desk support.
• Provides support for special events, board meetings, large webinars, and associated technology needs.
• Provides high-level technical support and advice to executives and other VIP user groups.
• Provides after-hours and on-call support for executives which may include evenings and weekends.
• Develops and maintains executive support documentation.
• Possesses working knowledge across a wide range of technology platforms (Windows, MacOS, iOS and Android).
• Performs other tasks as needed to support technology needs of the organization.

• 4 year / Bachelor's Degree (Required).
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
• Two (2) or more years of experience in a related field (Required).
• No Licensure or Certification Required.

• Customer Service
• Communication
• Business Processes
• Computer Hardware Installation and Repair
• Computer Software Installation and Repair
• Documentation
• Problem Solving
• Relationship Management
• Influencing
• Software Product Knowledge

Ability to lift up to 50 pounds, may need to help move equipment and work in small office spaces, may be required to work evenings and weekends, some travel to off-site meetings may be required, must be able to squat and stand repeatedly during workday.

• Change Agility (level 2 Supporting) – Identifies, initiates, and adapts to organizational changes that foster enhanced effectiveness, efficiency, safety, and ultimately business results.
• Collaboration (level 2 Supporting) – Sees connection points across the organization and partners effectively with others to achieve common goals.
• Decision Making (level 2 Supporting) – Selects a course of action to reduce risk and uncertainty and create optimal outcomes.
• Drive For Results (level 2 Supporting) – Drives to achieve challenging performance objectives.
• Team Building (level 2 Supporting) – Builds trust, fosters openness, and provides support. As the manager of a team, selects and motivates a strong team.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Disabled/Veterans.