Scrum Master

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions—including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives.

For more information, please visit

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives.

For more information, please visit

The Scrum Master is responsible for ensuring Agile principles and Scrum practices are effectively implemented to help the team deliver high-quality outcomes. This role facilitates team ceremonies, removes impediments, and fosters a culture of collaboration, transparency, and continuous improvement. The Scrum Master acts as a servant leader, coach, and process guardian for one or more Agile teams.

• Lead and facilitate all Scrum ceremonies:
  Sprint Planning, Daily Standups, Sprint Review, and Retrospective.
• Ensure the team follows Scrum practices consistently and adaptively.
• Guide the team in self-organization and effective backlog management.

• Coach the team, Product Owner, and stakeholders on Agile values and behaviors.
• Foster a collaborative and psychologically safe environment.
• Support team members in understanding their roles and responsibilities within Scrum.

• Identify obstacles impacting the team’s progress.
• Work with stakeholders, leaders, and other teams to remove impediments quickly.
• Protect the team from external disruptions and context switching.

• Partner closely with the Product Owner to ensure backlog clarity, prioritization, and readiness.
• Coordinate with cross-functional teams to align on dependencies and deliverables.
• Promote transparency through consistent communication of progress and risks.

• Drive a culture of experimentation, learning, and incremental improvement.
• Use metrics (velocity, cycle time, team health, etc.) to support data-driven decision making.
• Facilitate retrospectives that lead to actionable and measurable improvements.

• Track and communicate team performance and health indicators.
• Provide insights to leadership on delivery trends, risks, and team capacity.
• Ensure accurate and timely updates in Agile tools (Jira, ADO, etc.).

• 3–7+ years of experience as a Scrum Master or in Agile delivery roles.
• Strong understanding of Agile frameworks (Scrum, Kanban) and Lean principles.
• Experience with Agile tools such as Jira, Azure Dev Ops, Rally, or Trello.
• Excellent facilitation, communication, and conflict-resolution skills.
• Ability to influence without authority and build trust with diverse teams.

• Certifications such as CSM, PSM I/II, SAFe Scrum Master, PMI-ACP, or equivalent.
• Experience working in scaled Agile environments (SAFe, LeSS, Nexus).
• Background in software development, QA, Dev Ops, or project management.

• Servant leadership mindset.
• Empathy, patience, and strong interpersonal skills.
• Proactive problem-solver with an improvement-oriented outlook.
• High degree of adaptability and openness to change.