GenAI Architect -ServiceNow AI Agent

GenAI Architect (Contract?to?

Hire) — Hybrid Onsite

Job Type: 3–6 Month Contract?to?

Hire
Schedule: 35?

Hour Workweek (paid as if 40 hours)
Location: Nashville, TN (Hybrid — Onsite 5 Days/Week for First 4 Weeks, then 3 Days/Week Onsite)
Start Date: ASAP
Compensation: 72/hr

• Lead migration from manual/shared?service operations to Generative?
  
  AI?driven automated workflows
• Analyze current?state processes and design future?state architectures
• Define migration phases, risk mitigation strategies, fallback plans, and success metrics
• Drive stable rollout and minimize operational disruption

• Design and implement production?grade Generative AI automation solutions
• Build conversational AI flows and human?in?the?loop systems
• Establish AI accuracy, explainability, and governance standards
• Evaluate and select appropriate LLM, orchestration, and automation approaches

• Architect and deploy automation using Service Now AI Agent
• Define scalable design patterns, best practices, and reusable components
• Integrate AI workflows into enterprise platforms

• Build integrations with enterprise platforms (e.g., SAP, Snowflake, internal systems)
• Develop secure, reliable data pipelines supporting decision?making
• Implement monitoring, logging, and observability standards for AI systems

• Serve as the technical lead for AI automation efforts
• Conduct design reviews and make key architectural decisions
• Mentor engineers and collaborate with distributed/global teams
• Translate business requirements into scalable AI?driven solutions

Must?

Have

Qualifications:

• 8+ years in enterprise application development, automation, or AI systems
• Hands?on production experience with Service Now AI Agent (design + implementation + deployment)
• Proven experience transforming BPO or shared?service operations using AI
• Strong expertise designing and implementing Generative AI solutions
• Experience leading enterprise automation or migration projects
• Ability to independently drive architecture and delivery
• Strong skills in:
  • LLMs, prompt engineering, and orchestration
  • Workflow automation and conversational AI
  • JavaScript (for Service Now customization and scripting)
  • API?based integrations and data flow design

• Experience with Microsoft Copilot or Copilot Studio
• Experience with Azure AI, Azure AI Foundry, or cloud?based GenAI platforms
• Multi?platform GenAI architecture design
• Familiarity with Snowflake, SAP, or enterprise data platforms
• Experience working with offshore/global engineering teams
• Prior Technical Lead, Architect, or Principal Engineer roles