Sr. Messaging-Collaboration Engineer; Hybrid Nashville, TN

At Scion Health, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day‑to‑day interactions with our patients and teammates.

Responsible for supporting, administering, and enhancing enterprise messaging and collaboration platforms, with primary focus on Microsoft Exchange and Microsoft Teams/Teams Voice. Provides operational support for Microsoft 365 and telephony services, resolves day‑to‑day issues, supports end users, and contributes to the ongoing improvement and evolution of voice and collaboration capabilities across the organization.

• Administer and support Microsoft Exchange Online (and hybrid Exchange environments)
• Manage mail flow, transport rules, connectors, and message hygiene policies
• Administer Microsoft Teams, and Teams Voice and telephony capabilities
• Configure and manage Teams Phone, including calling plans, Operator Connect, and Direct Routing
• Design and maintain voice solutions including Auto Attendants, Call Queues, and call routing strategies
• Troubleshoot voice quality issues (latency, jitter, packet loss) and call connectivity problems
• Collaborate with networking teams to ensure QoS, bandwidth, and firewall configurations support voice services
• Monitor service health and performance across Exchange and Teams environments