Information Technology Specialist - Evening Shift

Summary / Objective

Under the direction of the Director of IT Operations, the Information Technology Specialist supports the systems and processes that enable Intella Triage nurses to deliver after-hours and 24x7 clinical triage services.

This roleis responsible foraccess requests, Microsoft 365 user administration, Level 1 technical support, hardware preparation and logistics, andmaintainingaccurateoperational documentation. This is an entry-level to early-career position designed for individuals interested in building experience in IT operations and healthcare technology.

• Process and access requests across client healthcare systems
• Communicate with client IT teams to obtain credentials and resolve access issues
• Maintain accurate documentation of access status and expiration timelines
• Escalate access delays that impact nurse workflows
• Provision and deprovision user accounts in Microsoft 365 / Entra
• Manage group memberships and access permissions
• Respond to user support tickets and provide Level 1 troubleshooting
• Troubleshoot login, access, and device issues
• Escalate complex issues to senior IT staff as needed
• Assist with remote onboarding and offboarding of employees
• Prepare, configure, and ship laptops to remote nurses and corporate staff
• Maintain accurate inventory tracking for end-user equipment
• Coordinate retrieval of hardware from offboarded remote users
• Ensure returned devices are properly wiped and redeployed
• Assist with phone system configuration updates under direction
• Participate in change management execution and documentation
• Maintain process documentation and updateas needed

• This position is on-site in Brentwood, Tennessee
• Standard schedule is Monday through Friday, 2:30 PM – 11:30 PM
• We are a 24x7x365 business and rotational after-hours support may be required

• Detail-oriented and process-driven
• Comfortable working within defined procedures
• Calm under pressure
• Self-motivated and accountable
• Motivated to grow in IT operations
• Committed to supporting clinical staff through reliable, secure systems
• Strong attention to detail and ability to follow structured workflows
• Clear written and verbal communication skills
• Ability to diagnose and resolve basic technical issues
• Familiarity with Microsoft 365 administration preferred
• Basic understanding of identity management concepts preferred