IT Support Technician

Join IVX Health as an IT Support Technician / Help Desk!

Are you passionate about providing technical support and ensuring smooth IT operations? IVX Health is seeking an IT Support Technician to assist with troubleshooting, system maintenance, and end‑user support. This role is vital in keeping our hardware, software, and network infrastructure running efficiently while helping to improve IT security and compliance.

This is a hybrid role based in Brentwood, TN, offering an opportunity to work in a fast‑paced healthcare environment and support mission‑critical IT functions.

• Technical Support & Troubleshooting – Provide hands‑on technical support, diagnosing and resolving hardware, software, and network issues.
• System Maintenance & Upgrades – Install, configure, and maintain computers, operating systems, and applications to ensure system reliability.
• IT Administration – Assist with user account management, access control, IT inventory tracking, and system documentation.
• Network Support – Troubleshoot network connectivity issues, assist in the setup and maintenance of network equipment, and ensure network security.
• User Support & Training – Set up and configure workstations for new employees, provide user training, and create IT support documentation.
• Security & Compliance – Enforce IT security best practices, ensure HIPAA compliance, and assist in security policy implementation.
• Assist with Help Desk Operations – Provide second and third‑level technical support to resolve escalated IT issues.
• Perform Additional Duties – Support IT and business initiatives as assigned.

• Technical Proficiency – Strong understanding of computer systems, software, and troubleshooting methodologies.
• Networking Knowledge – Basic understanding of IP addressing, routing, DNS, and firewall management.
• Customer Service Skills – Excellent interpersonal skills and ability to assist employees at all technical proficiency levels.
• Security & Compliance Awareness – Knowledge of IT security best practices, data protection measures, and regulatory requirements (e.g., HIPAA, GDPR).
• Problem‑Solving & Adaptability – Ability to quickly diagnose IT issues, prioritize tasks, and manage multiple support requests.
• Commitment to Continuous Learning – Willingness to stay updated on emerging technologies, IT security trends, and infrastructure advancements.

• Education – High School Diploma or GED required.
• Preferred Degree – Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
• Experience – Minimum 1–2 years of experience in technical support, help desk, or IT technician roles.
• Security & Compliance Knowledge – Understanding of IT security principles, data protection measures, and HIPAA/GDPR compliance.

• Hybrid work flexibility with a collaborative and innovative work environment.
• Opportunity to make a direct impact at a fast growing healthcare organization.
• Competitive compensation and benefits.

IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn’s Disease, and Multiple Sclerosis. We’re transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well—we empower our team to thrive while living our core values:
Be Kind, Do What’s Right, Never Settle, Make It Happen, and Enjoy the Ride.

Our Mission: To improve the lives of those we care for by redefining the care experience.

Our Vision: To be the nation’s preferred destination for pharmaceutical care of complex chronic conditions.

Our Commitment: To deliver an unmatched care experience with a foundation in world‑class service and clinical excellence.

• Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
• Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
• Supplemental…