Desktop Engineer L1
Job in
Brentwood, Williamson County, Tennessee, 37027, USA
Listed on 2026-07-27
Listing for:
Iron Systems, Inc
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Technical Support
Job Description & How to Apply Below
- As 1st and 2nd level support, first point of contact for user problems with hardware and software, including printer support (on site/remote/by phone).
- Responding to client support requests.
- Troubleshooting hardware and software issue on laptops, desktops, workstations etc. and maintain optimum performance.
- Address customer requests for installation, configuration, test, maintenance of hardware and software components.
- Support root cause analysis of equipment problems and provide effective diagnosis.
- Respond to customer requests via phone and e-mail in a timely and accurate manner.
- Installing and upgrading operating systems and computer software. Visiting the client’s desk when needed.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Support the users with how-to issues.
- Audio video smart hand support.
- Completing job reports and ordering supplies using client provided tools.
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