Sr. Program Manager

HYBRID

Groups
360 is a booking engine for meeting space founded in 2014 by former Gaylord Entertainment executives Dave Kloeppel and Kemp Gallineau. Groups
360 was created with a singular goal, to empower meeting planners by bringing innovation, transparency, and simplicity to the decades-old problem of booking groups. The company's technology, Group Sync™, enables suppliers to distribute inventory, engage with planners, and optimize group revenue. Group Sync also equips planners to search and shop hotels worldwide and book rooms and space directly, online, or through a simplified RFP process.

Group Sync is the first distribution channel to offer online booking for both group hotel rooms and meeting space. Groups
360 has offices in Nashville and London.

In 2019, major hospitality players Accor, Hilton, IHG and Marriott, invested a combined $50 million in Groups
360 to help fuel instant-booking development. In 2022, the world's largest alternative asset manager Blackstone Innovations Partners, New York Hedge fund Fir Tree Partners, and property and technology investment firm, Zigg Capital invested a combined $35 million in Groups
360 to help drive the industry wide transformation, making group travel simple. Life at Groups
360:
Groups
360 is an innovative, high-growth company with offices in Nashville, London and Singapore. Groups
360 is an equal opportunity employer, and our dedication to promoting diversity, multiculturalism and inclusion is reflected in the foundation of all we do.

The Senior Program Manager keeps Groups
360's technology programs and projects moving tracking scope, risk, dependencies, and status across our development teams. This role connects the dots across teams, sequences work at the program level, keeps risks visible, and makes sure leadership and stakeholders always know where things stand. Depending on the program, this role may also take on a customer-facing dimension, representing program status and plans directly to clients in addition to internal stakeholders.

This person will have full access to Claude Enterprise and will use it as part of how they workday to day drafting status updates and RCA narratives, pulling data from Jira and Confluence through Atlassian Rovo, building dashboards, and cutting down the time spent on routine reporting. We’re looking for someone who's comfortable owning program delivery end to end, and who wants to put AI tools to real use rather than treating them as a checkbox.

• Manage complex technology programs and projects through to completion, keeping them aligned with business objectives and the broader company vision
• Track and coordinate dependencies across multiple related projects within a program to ensure integrated, timely delivery
• Articulate the impact of company-level priority changes on program scope, timeline, and objectives, and provide the data leadership needs to make informed prioritization decisions
• Own and proactively maintain the risk register for all active programs, escalating risks to leadership as needed
• Define clear escalation paths for risks and blockers, so issues get in front of the right person in time to act on them
• Serve as the primary communicator of program status, progress, and key metrics to leadership and stakeholders
• Define the success metrics for each program what “on track” actually means and use them consistently in reporting and decision-making
• Keep an eye on program and project budgets relative to plan, flagging variances early and working with stakeholders to keep spend aligned with expected outcomes
• Factor team capacity into sequencing and prioritization decisions, surfacing where competing priorities are stretching resources too thin
• Partner closely with development teams to understand scope, sequencing, and dependencies, staying plugged into what's happening across each one
• Monitor the health and progress of individual projects across the portfolio, and work through tactical roadblocks as they come up
• Run lessons‑learned reviews once major programs wrap, and carry those takeaways into how the next ones get planned
• Build and maintain reporting and dashboards using…