Manager, Technology Finance Support

• Lead and develop the LBS Technology Finance Function Support team, providing direction, coaching, workload prioritization, and performance management while fostering a culture of accountability and continuous improvement.
• Oversee day-to-day production support for Oracle Fusion Finance applications, ensuring timely resolution of system issues, service requests, and production incidents while maintaining operational stability.
• Partner closely with Finance leadership, Finance Operations, IT, and facility stakeholders to understand business needs, prioritize work, and deliver technology solutions that support organizational objectives.
• Manage and prioritize enhancement requests, balancing operational support with strategic initiatives, system optimization efforts, and long‑term Finance transformation goals.
• Serve as the primary liaison for Finance application vendors and managed service partners, overseeing vendor performance, coordinating escalations, and ensuring successful service delivery.
• Lead application testing efforts for system upgrades, patches, enhancements, and new functionality, ensuring thorough validation and minimal disruption to business operations.
• Collaborate with Release Management, Data & Integration teams, and Finance stakeholders to support seamless application deployments and enterprise‑wide technology initiatives.
• Support Oracle Fusion Finance optimization efforts across General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, and related financial modules.
• Partner with Finance and technical teams to maintain application configuration, security, data integrity, and system performance while ensuring alignment with business requirements.
• Drive continuous process improvement by identifying automation opportunities, streamlining support processes, and implementing best practices that improve efficiency and user experience.
• Lead and support strategic Finance initiatives, including ERP optimization, Finance transformation projects, Oracle EPM (FCCS/ARCS) support, AI‑enabled Accounts Payable initiatives, payment modernization efforts, and future enterprise implementations.
• Build strong relationships with business leaders and stakeholders by providing consultative guidance, communicating effectively, and influencing decisions across cross‑functional teams.
• Develop and deliver end‑user training, documentation, and knowledge‑sharing materials to improve system adoption and support effectiveness.
• Ensure compliance with organizational policies, security standards, healthcare regulations, and internal governance requirements.
• Monitor support metrics, identify trends, and implement improvements that enhance service quality, system reliability, and customer satisfaction.

• 8+ years of experience supporting enterprise Finance applications, ERP systems, Finance technology, Oracle applications, or related information technology functions.
• 3+ years of leadership experience managing technical teams, assigning work, coaching employees, and driving team performance.
• Strong functional knowledge of Oracle Fusion Finance or a comparable enterprise ERP platform supporting financial operations.
• Experience supporting Finance business processes, including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, and related financial workflows.
• Experience managing production support environments, troubleshooting complex application issues, and maintaining system stability.
• Demonstrated experience partnering with Finance business leaders to translate operational needs into technology solutions.
• Experience leading application testing, system upgrades, releases, enhancements, and implementation activities.
• Experience managing vendor relationships, support partners, and service escalations.
• Proven ability to manage multiple priorities while balancing operational support with strategic project delivery.
• Strong communication, collaboration, stakeholder management, and relationship‑building skills.

Demonstrates extensive experience in managing Oracle Fusion Finance applications and ERP systems, with a strong focus on enhancing financial…