Senior Program Manager

• Manage complex technology programs and projects through to completion, keeping them aligned with business objectives and the broader company vision
• Track and coordinate dependencies across multiple related projects within a program to ensure integrated, timely delivery
• Articulate the impact of company-level priority changes on program scope, timeline, and objectives, and provide the data leadership needs to make informed prioritization decisions
• Own and proactively maintain the risk register for all active programs, escalating risks to leadership as needed
• Define clear escalation paths for risks and blockers, so issues get in front of the right person in time to act on them
• Serve as the primary communicator of program status, progress, and key metrics to leadership and stakeholders
• Define the success metrics for each program what “on track” actually means and use them consistently in reporting and decision-making
• Keep an eye on program and project budgets relative to plan, flagging variances early and working with stakeholders to keep spend aligned with expected outcomes
• Factor team capacity into sequencing and prioritization decisions, surfacing where competing priorities are stretching resources too thin
• Partner closely with development teams to understand scope, sequencing, and dependencies, staying plugged into what's happening across each one
• Monitor the health and progress of individual projects across the portfolio, and work through tactical roadblocks as they come up
• Run lessons-learned reviews once major programs wrap, and carry those takeaways into how the next ones get planned
• Build and maintain reporting and dashboards using Jira, Confluence, and Atlassian Rovo to give stakeholders visibility into program and project health
• Use Claude Enterprise to support program management work status reporting, data synthesis, documentation, and other recurring tasks and help spot new opportunities for AI-assisted process improvement
• Facilitate communication and coordination across internal departments and, where needed, directly with external clients on customer-facing programs, to keep everyone aligned and moving efficiently
• Communicate effectively with both internal and external audiences, using judgment to determine what information is appropriate to share with each based on their role, context, and need to know

• 5+ years of experience managing complex technology programs or projects, ideally across multiple concurrent work streams
• Proven ability to track dependencies across teams and sequence work at the program level
• Hands-on experience building and maintaining a risk register, including defining escalation paths that actually get issues in front of the right person in time
• Strong working knowledge of Jira and Confluence for tracking work, building dashboards, and reporting on program health
• Comfort using AI tools like Claude Enterprise or Atlassian Rovo as part of daily workflow drafting updates, synthesizing data, and reducing time spent on routine reporting
• Track record of owning program-level status communication to leadership, including defining what “on track” means and reporting against it consistently
• Experience monitoring budgets against plan and flagging variances before they become a problem
• Excellent written and verbal communication skills, with sound judgment about what to share with whom
• Comfort with ambiguity and a shifting mix of priorities across an active portfolio of programs

Demonstrates expertise in managing complex technology programs, including risk management, budget monitoring, and effective communication with stakeholders. Proficient in using tools like Jira and Confluence for tracking progress and reporting on program health.

• Program Management
• Risk Register Management
• Jira Proficiency
• Budget Monitoring
• Stakeholder Communication

• Program Management
• Risk Management
• Budget Monitoring
• Dependency Tracking
• Status Reporting

• Effective Communication
• Judgment
• Comfort with Ambiguity

• Technology Programs
• Project Management
• Stakeholder Engagement
• Program Health Reporting

• Jira
• Confluence
• Claude Enterprise
• Atlassian Rovo