National Customer Relations Director

National Customer Relations Director (Finance)

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity

Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including  protection and pet insurance

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
• Tuition reimbursement

Base pay in range will be determined by applicant's skills and experience. Full-time associates in role are also eligible for an annual bonus incentive. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

• Bachelor's degree in Marketing, Business, or a related field required.
• Minimum five years' experience with direct, in person customer interaction required. Additional years of relevant experience can be substituted for the education requirement on a year for year basis.
• Previous leadership experience preferred.
• Has knowledge to direct multiple functions and/or departments with full responsibility for operational results.
• Ability to quickly assess and possibly diffuse volatile situations by providing a tactful response via telephone or in writing. Excellent written and verbal communication skills.
• Strong analytical skills and the ability to identify trends and make appropriate adjustments to an organizational wide process.

None

Makes analytical decisions and is accountable for all actions made by a department or group. Uses a high degree of analytical ability using sound judgment acquired through significant experience to solve complex and varied problems that could result in substantial loss of reputation.

Has significant knowledge of an advanced discipline with a working knowledge of related fields. Has significant knowledge of the organization, work environment and process. Has knowledge to direct multiple functions and/or departments with full responsibility for operational results. Ability to quickly assess and possibly diffuse volatile situations by providing a tactful response via telephone or in writing. Excellent listening skills while engaged in emotional resident and family conversations discerning key points to be used in later follow up situations.

Excellent written and verbal communication skills. Strong analytical skills and the ability to identify trends and make appropriate adjustments to an organizational wide process.

• Standing
• Requires interaction with co-workers, residents or vendors
• Walking
• Sitting
• Occasional weekend, evening or night work if needed to ensure shift coverage
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Exposure to latex
• Ability to lift:
  Up to 25 pounds
• Possible…