CNC Field Service Manager

Overview

National Support, Local Leadership and Operations

At Ellison Technologies we are a provider of advanced machining solutions to North American metal‑cutting manufacturers and their global affiliates. As a 70 year old company we are committed to the survival and growth of the American manufacturing industry. Independent offices provide us a local market focus and the flexibility to advocate the needs of each of our valued customers.

Our priority is to introduce technologies that strengthen our customers’ ability to compete in the markets they serve. Whether the solution involves a stand alone machine, multi‑process equipment, or an integrated manufacturing system with robotic automation, our goal remains the same; to optimize throughput and quality at the lowest per‑part manufacturing cost.

We're looking to add a service manager to our Southeast operations to share their expertise, and learn along with us as we continue to be an industry leader and continue to lead the industry to success.

This is a great opportunity to work with a very dynamic and growing Service Organization and the role will be attached to our Brentwood, Tennessee office, however this could also be a remote role. To learn more please review the Ellison "About Us" page.

This position will work with sales, builders, service operations associates, technical support specialist, and field service engineers to coordinate response to service and information requests from customers.

They will have oversight over the deployment calendar and scheduling for all field service technicians / engineers and may on occasion have to deliver direct on‑site customer support.

All field service engineer activity including service reports and invoicing details will be reviewed and approved by the field service manager. Field service managers will be responsible for financial KPIs, growth of service business, strong customer satisfaction metrics, service agreement commercialization and renewals, as well as leveraging their field service engineer capacity and resources.

Essential Duties:

• Interface with sales and customers to promote service products and grow the service business.
• Schedule, lead, train and manage their direct reports, primarily field service engineers (FSE).
• Conduct performance reviews, career path guidance and FSE management to include occasional counseling and corrective actions if required.
• Coordinate with engineering to track and schedule critical path activities for installations.
• Manage open call log tracking and customer follow‑up.
• Track open service logs to manage the timeliness of projects.
• Commercialize, approve and renew all ESA’s (Ellison Service Agreements).
• Other related duties as assigned.

Business acumen and service leadership experience required. Leadership experience in a CNC Service environment beneficial. A CNC technical background is required with a proven track record of no less than 5 years in machine tool field service. The ideal candidate would also have a minimum 2-year technical degree. Working knowledge, a plus for Fanuc, and any other CNC controls fitted on equipment currently represented by ET or ET legacy machines.

Our Mission:
Equip manufacturers to compete and win, both locally and globally!

"The Ellison Way principles continue to drive our company forward. The Ellison Way principle of Adaptation will ensure that Ellison will evolve to further grow market share, strengthen our relationships with our key partners and our customers. The major focus moving forward must be on the development of Ellison’s most valuable resource – its people."

Graham Hooper (CEO)

Ellison Technologies is an Equal Opportunity employer. All qualified applicants will receive consideration employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.