Commercial Accounts Client Services Manager

Join Our Team at ALULA

At ALULA, we are committed to building strong, long-term partnerships—with our customers and with one another. We are seeking a Commercial Client Services / Account Manager who brings experience supporting customers in a contract manufacturing environment and understands how to align manufacturing capabilities, operational realities, and customer objectives to drive mutual success.

This role is ideal for someone who can serve as both a trusted account representative and a strategic partner, bridging technical understanding of our capabilities with account management and business development efforts.

In this role, you will serve as the primary commercial and operational point of contact for key client accounts. You will ensure smooth order execution, proactive communication, and continuous alignment between customer needs and ALULA’s manufacturing capabilities.

Success in this role requires a strong understanding of how our services, processes, and capacity translate into value for customers, along with the ability to identify opportunities to grow and deepen those relationships over time.

• Serve as the primary point of contact for assigned accounts, ensuring clear, timely, and proactive communication
• Build and maintain strong, long-term customer relationships through regular check-ins and structured account reviews
• Develop a strong understanding of each customer’s business, priorities, and growth objectives
• Identify opportunities to expand existing accounts through additional services, SKUs, or operational enhancements
• Lead and participate in account review meetings focused on performance, solutions, and continuous improvement
• Partner with the Executive Team to support new client development and evaluate commercial opportunities

• Review customer purchase orders in collaboration with internal teams to ensure alignment with production capabilities, material availability, and lead times
• Maintain accurate order trackers, including order status, changes, and shipment documentation (BOLs, packing lists, Certificates of Analysis)
• Coordinate closely with Operations to monitor production schedules and proactively address potential disruptions
• Ensure production schedules remain aligned with customer priorities and commitments
• Communicate updates, risks, and solutions clearly and professionally to customers

• Partner closely with Leadership, Operations, Quality, Sales, and Marketing to deliver a seamless customer experience
• Translate customer expectations into clear internal requirements and priorities
• Support resolution of customer inquiries, issues, and escalations with timely follow-up
• Contribute to continuous improvement efforts related to service delivery, communication, and internal processes

• Develop and maintain a strong working knowledge of ALULA’s manufacturing processes, capabilities, and constraints
• Analyze customer trends, order patterns, and forecasts to support planning and decision-making
• Identify opportunities for SKU rationalization, operational efficiencies, and improved service delivery
• Support strategic business initiatives that enhance customer satisfaction and account growth
• Mentor and support team members involved in account coordination and customer support activities

We’re seeking a detail‑oriented, proactive professional who is passionate about delivering exceptional service while also helping grow and strengthen customer partnerships. This role supports both existing account management and new client development.

• Strong communication and relationship‑building skills
• Proven ability to manage multiple accounts and priorities in a fast‑paced environment
• Comfort working in a production‑driven or manufacturing setting
• Customer‑first mindset with strong problem‑solving and conflict‑resolution skills
• High attention to detail, especially with data entry, tracking, and documentation
• Collaborative, team‑oriented approach with the ability to work cross‑functionally
• Proactive in identifying risks, opportunities, and…