Service Dispatcher

Join Our Team - Find Your Future!

 $20.00 to $30.00 an Hour Depending on Experience

Position Summary:

The Service Dispatcher coordinates service dispatching, inventory, billing,
 payroll and productivity to ensure a high level of customer satisfaction and an
 efficient, profitable department.

Essential Functions:

1. Courteously receives incoming service related calls from customers.
     Information is received, input into the computer system, and service
     scheduled.
  2. Schedules technicians for routine tune-ups and maintenance work as time
     allows. Service manager may be consulted to coordinate the scheduling of
     major repairs or installations.
  3. Uses radio or cellular telephone to communicate with field technicians
     regarding job assignments or job progress updates.
  4. Utilizes computer system to input parts and labor information needed to
     generate an invoice for service work performed.
  5. Reconciles billable and non-billable time for service technicians.
  6. Coordinates the service contract program by setting up new contracts,
     renewing and terminating contracts, and scheduling annual contract
     maintenance work.
  7. Assists in controlling parts inventory by accurately recording parts used
     and assisting technicians with van/pickup restocking.
  8. Coordinates Gas Check program by contacting customers, explaining the
     program, and scheduling technicians. Inputs gas check information into the
     computer system.

 Highly Competitive Compensation and Industry Leading Benefits - Paid weekly!

* Health Insurance – Premiums as low as $6.41 for full time employees!
  
* Dental insurance and Vision Insurance
  
* Company Provided Life insurance, Short-term and Long-Term disability
  
* 401(k) plan with company match
  
* Paid time off and paid holidays
  
* Tuition assistance for employees and scholarships available for employees’
    children
  
* Discounts on our products and services
  
* Opportunities for growth throughout our footprint.

 Other Tasks:

 Performs other work-related duties as assigned.

Education:

A high school education or equivalent is preferred.

 Contacts:

 Service dispatchers frequently deal with customers, other employees
 (technicians, drivers, and office personnel), the service manager, and any sales
 personnel.

Experience:

Although no experience is necessary, some understanding of petroleum products,
 equipment and basic service is beneficial.

 Certification and Testing:
No licensing or testing is required for this
 position.

 Equipment Used:

 Normal office equipment is utilized including a computer terminal, personal
 computer, calculator, copier, fax machine, and telephone.

 Decisions Made:

 This part-time service dispatcher must plan and schedule technicians time.
 Routine cleanings and maintenance scheduling decisions are made by the
 dispatcher. More complex scheduling is made in consultation with the service
 manager. The dispatcher handles customer complaints and service related issues.
 Issues that cannot be satisfactorily resolved are referred to the service
 manager.

 Safety Considerations:

 Safety considerations relate to proper ergonomics in an office setting including
 proper work station and computer terminal setup.

 Other Attributes

Required:

1. Good communication and listening skills
  2. Planning and scheduling skills
  3.  Accuracy, organization, and attention to detail
  4. Analytical skills
  5. Dependability
  6. Courteous demeanor and professional appearance
  7. Flexibility to work overtime
  8. Ability to work in a dynamic environment without distraction

 Work Environment:

 Most of the work is performed in an office setting with controlled temperatures.
 The heating season is typically faster paced than the rest of the year.

Physical Requirements Analysis:

* The position requires frequent sitting with occasional standing and walking
  
* There is frequent use of the fingers to write, input data into a computer
    system, and handle paperwork
  
* There is frequent communication involving both speaking and listening

 Weight or Force Moved:

 There is rarely a need to lift or move an object weighing more than 10 pounds.
 Assistance is available for lifting heavier items.