Clinical Team Assistant

Northern Light Home Care and Hospice |US:

ME:

Brewer or Hybrid | Nursing Support | Full Time

Salary range-  USD

The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.

Northern Light Home Care and Hospice

Department:Hospice - Bangor

Position is located: Cianchette Professional Blding

Work Type:Full Time

Work Schedule:7:00 AM to 5:00 PM

Exempt:
No

Summary
:

The Clinical Team Assistant acts as a central point of contact for all clinical staff to sustain efficient team operations and facilitate work by designated manager. The incumbent collaborates with direct clinical leader for staff productivity, quality outcomes, patient satisfaction, and clinical practice standards delivery. Responsibilities include the coordination of initial patient care assignments, assist with ongoing scheduling, addresses needs for the team, and provides general clerical support to assigned clinical leader/team members.

The incumbent utilizes critical thinking and problem-solving skills to promote continuous quality improvement in supporting the patient care experience.

Responsibilities:

• Acts as primary contact for clinical team coordination and utilizes clinical knowledge to support clinical team needs.
• Collaborates with clinical leader to maximize staff productivity, quality outcomes, patient satisfaction, and clinical practice standards delivery.
• Consistently uses of electronic health record (EHR)/electronic resources to identify, collect, and generate team reports as directed to assist the clinical leader and clinical team with improving work unit performance. Partners with clinical leader to correct identified concerns and trends.
• Responds to patient and family needs, assists in researching concerns, and collaborates with the clinical leader on resolution of issues.
• Contributes to the process of hiring and onboarding staff as well as performance management within the department.
• Functions in a clinical capacity (within the scope of professional license) in support of agency operations.
• Other Duties as Assigned.

Other Information
:

• Ability to multi-task in a fast-paced environment, utilizing electronic resources.
• Valid driver’s license with reliable transportation and agency required auto liability insurance. Must be able to drive within assigned region as directed. Statewide travel may be required on occasion.

Competencies and Skills

• Demonstrates Adaptability:
  Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
• Demonstrates Emotional Intelligence:
  Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
• Develops Self and Others:
  
  Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
• Effectively Communicates:
  Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
• Exercises Sound Judgment & Decision Making:
  Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
• Human Capital, Supply Chain and Financial Software.
• Ability to understand the language used to precisely describe the human body including its…