Patient Service Rep I

Northern Light Eastern Maine Medical Center |US:

ME:

Brewer | Administrative Support | Full Time

Salary range-  USD

The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.

Northern Light Eastern Maine Medical Center

Department:

Radiation Oncology

Position is located:
Lafayette Building

Work Type:

Full Time

Work Schedule:9:00 AM to 5:30 PM

Salary Range: $18.25 - $24.15

Exempt:
No

Summary
:

The Patient Service Representative I is a supporting position and is responsible for a variety of activities related to patient in-take and care. The Patient Services Representative I is generally the first point of contact for patients entering the practice. Activities may include but are not limited to greeting and checking in patients, verifying and updating insurance information and confirming other patient information, scheduling patient appointments, answering phones, updating demographic information, processing referrals, payment collection and posting, charge reconciliation, chart preparation and other duties as assigned.

Responsibilities
:

• Demonstrates effective and courteous Customer, Physician/Practice Staff and other hospital staff communication skills
• Communicates in a way that conveys understanding and respect to a diverse patient and work population
• Answers all calls promptly and courteously
• Responds to and resolves issues promptly through effective communication.
• Uses appropriate chain of command
• Feedback is provided in a constructive manner
• Demonstrates problem solving skills by responding to and resolving issues promptly through effective communication skills
• Maintains adaptability in work schedule to meet patient/departmental needs
• Develops and maintains positive working relationships
• Acts as a resource to coworkers
• Confirms patient identity by using the full name
• Participates in problem solving groups as requested. Attends all practice staff meetings.
• Verifying and updating demographic/insurance information on all encounter forms and systems per protocol. Notifying registration of changes if applicable.
• Demonstrating mastery of appropriate practice software and registration tool protocols.
• Scheduling tests, procedures, referral appointments with scheduling center, agencies and/or other provider groups and forwarding order form and/or records to appropriate depart/office. Documenting information in Patient's chart. Processing insurance referral/prior authorization and document this per protocol.
• Retrieving and processing messages per protocol.
• Assists with orientating and training/cross-training of new and established employees as assigned.
• Provides coverage in other areas as needed
• Effectively covers other support positions (e.g. phones, insurance referrals, scheduler) as needed
• Demonstrates mastery of appropriate scheduling and registration protocols, if appropriate
• Takes ownership for determining customers’ needs and offering assistance
• Schedules outpatient testing per orders/referral process, inputs appointment dates and times into patient EMR, if appropriate
• Recognizes problems and offers constructive solutions
• Performs other duties as assigned by practice leadership
• Reviews material submitted by Health Plans and Managed Care Organizations to gain full understanding of benefit coverage and precertification/authorization, if appropriate
• Quality review procedures are followed to ensure accounts are brought to a timely and accurate resolution, if appropriate
• Ability to prioritize and perform multiple duties, simultaneously
• Ability to take ownership of work and follow up on responsibilities
• Speaks, spells, and writes clearly, concisely and to the point
• Consistently follows Patient Identification IDD by using two patient identifiers related to the registration process
• Patient Identification Manager will be alerted if duplication medical record numbers are identified
• Proper name format is consistently followed
• Managed care organizations are correctly identified and selected as part of the registration process,…