Activities Director at Troon Brewster, MA

Position Summary

Assisting with overall direction, growth and performance of the Recreation Department. Responsible for the management of all aspects of the department including but not limited to:
Blueberry Pond Activities, Bike Rental Facilities, Children Activities, Edge Venture Program, and Corporate Recreation, in accordance with resort standards.

Job Duties:

• Monitor staffing levels and adjust levels as necessary.
• Conduct formal training on the required job functions with new hires.
• Conduct ongoing training with existing staff including monthly departmental meetings.
• Monitor and review staff performance in all phases of service and job functions to ensure that all procedures are carried out to departmental standards.
• Handle disciplinary problems and counsel employees according to hotel standards.
• Foster and promote a cooperative working climate maximizing productivity and employee morale.
• Provide direction, motivation, leadership and development opportunities for managers and employees.
• Ensure high quality of cleanliness and maintenance for all physical facilities and equipment.
• Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.
• Maximize departmental profits by expanding/enhancing revenue sources and exercising strict financial controls.
• Assist with the preparation and execution of annual budgets.
• Monitor inventory of departmental supplies and order as needed.
• Ensure timely set‑up of recreation events achieving resort standards.
• Assist in the development, implementation and monitoring of all recreational programs.
• Interface with corporate and social clients and follow‑through with planned activities.
• Provide well‑rounded safe programs for guests and members.
• Be familiar with all hotel service/feature and local attractions/activities to respond accurately to any guest inquiry.
• Resolve guest complaints, assuring satisfactory resolution and appropriate corrective action steps.
• Anticipate guests' needs, respond promptly and acknowledge all guests.
• Develop and assist with marketing of programs, services and facilities.
• Determine industry trends and plan/react accordingly.
• Observe and enforce all rules, regulations and procedures.
• Exemplify the attributes outlined in job descriptions of those you supervise.

Physical Standards:
Must be able to lift 50 pounds. Must be able to bend, stand, push, pull, walk, drive and climb stairs.

Uniform must consist of resort professional attire, including an issued nametag.

• Must have a four-year degree in Hospitality Recreation Management or a related field.
• Must have experience in supervision of simultaneous events.
• Must have demonstrated skill in recruiting, training and motivation of a large service staff.
• Must be computer literate and have knowledge of Microsoft Office applications.
• Must be functionally literate with verbal and written communication skills.
• Must have experience working with children and the public in a guest service setting.
• Must have a positive, friendly, outgoing attitude and be a leader.
• Must have certifications in CPR for the Professional Rescuer and First Aid.

Ability to satisfactorily communicate in English.

Will be exposed to all weather conditions and direct sunlight for long periods of time.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Director