Manager, Hospitality ​/ Hotel ​/ Catering

Overview

Ocean Edge Resort & Club is seeking an enthusiastic, hardworking, customer service-oriented seasonal Beach Manager to lead a team that will provide guests and members with exemplary beach service.

Compensation: $62,000.00

Our Beach Manager will be enthusiastic, hardworking, and customer service oriented. We expect our Beach Manager to lead a team that will provide guests and members with exemplary beach service: transporting and setting up beach chairs and umbrellas, assisting in beach fires, assisting with Kayak and Paddle board rentals, policing of boardwalk, proper take-down and storage of all beach equipment and being available to execute any other guest or management request.

• Monitor staffing levels and adjust levels as necessary with regards to scheduling.
• Conduct formal training on the required job functions with new hires with a heavy focus on luxury Forbes standard hospitality.
• Conduct ongoing training with existing staff and reviewing staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards.
• Promote positive attitudes and respect toward facility and staff through personal example.
• Enforce Ocean Edge resort’s standards, policies and procedures with staff.
• Supervise beach staff daily, monitoring rotations, lineups and break schedules.
• Ensure high quality of cleanliness and maintenance for all beach areas and equipment.
• Legibly document maintenance needs and submit to Club Manager and/or coordinate with the Engineering department. Contact Engineering and the Director for urgent repairs.
• Monitor inventory of departmental supplies and request ordering of any supplies needed.
• Be familiar with all resort services/features, local attractions/activities and membership types and passes to respond accurately to any member or resort guest inquiry.
• Resolve guest complaints assuring satisfactory resolution and appropriate corrective action steps.
• Notify the Club Manager of any problems or complaints in a timely manner.
• Anticipate guests’ needs, respond promptly and acknowledge all guests.
• Always follow safety emergency procedures.
• Observe and enforce all rules, regulations and procedures.
• Exemplify the attributes outlines in job descriptions of those you supervise.
• Ensures staff maintains complete knowledge of:
  • All membership types and their amenities including guest passes and beach passes.
  • Daily hotel guest list and VIPs in-house.
  • Scheduled group activities and location within hotel.
  • All hotel facilities and services.
  • Hours of operation of each outlet.
  • All equipment and services available for guests at beach.
  • All safety and sanitation regulations for beach.
  • Proper use of respective tools, equipment and supplies in the job functions.
• Ensures completion all opening and closing duties including appropriate paperwork as assigned following department procedures.
• Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow employees.

• Energetic and personable, our Beach Manager must have excellent customer service skills.
• This position requires that you are professional, attentive, and friendly – ensuring that our guests and members have a memorable experience.
• Be upbeat and friendly, have fun doing what you do;
  Use interpersonal and customer service skills to anticipate guests’ every need.
• Verbal communication skills – English language.
• Ability to work well with the general public.
• Ability to work well under pressure.
• Experience working with the public in a guest's service setting is preferred.

• Ability to lift up to twenty-five (25) pounds.
• Ability to stand throughout shift.
• Bend, lift, kneel, squat, push, pull, walk up and down stairs and through sand.

• Closed toe shoes are acceptable.
• Uniform shirt, shorts/skorts, and hat will be provided by Ocean Edge.
• Team Members must maintain a neat and well-groomed appearance:
  • Clear or light natural nail polish.
  • Facial hair is not permitted.
  • Hair must be kept back or trimmed short.
  • Minimal jewelry.

• None required

• May be exposed to a variety of weather conditions including rain, wind, sun, and humidity.
• Beach fires may expose the Beach Attendant to smoke, ash, and heat.
• Extended periods of time spent in direct sun.