Reservation & Guest Communications Manager
Job in
Brewster, Barnstable County, Massachusetts, 02631, USA
Listed on 2026-08-29
Listing for:
Ocean Edge Resort
Full Time
position Listed on 2026-08-29
Job specializations:
-
Hospitality / Hotel / Catering
Event Management & Planning, Guest Services, Hotel/Hospitality Sales, Hotel Management
Job Description & How to Apply Below
The Reservation & Guest Communications Manager is responsible for overseeing all aspects of the Reservations and Sales departments to ensure exceptional guest service, seamless communication, and maximized revenue opportunities.
The Reservation & Guest Communications Manager is responsible for ensuring reservation accuracy, driving sales conversion, maintaining communication standards, VIP’s (Group, BPC & long term guests) reservations, resolving guest concerns, and creating a welcoming first impression that reflects the resort's commitment to hospitality excellence.
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